**Experienced Customer Service Representative – Work From Home Opportunity with CVS Health**

**About CVS Health** At CVS Health, we're more than just a pharmacy chain – we're a healthcare leader dedicated to delivering innovative solutions that make healthcare more personal, convenient, and affordable. Our purpose is simple: to bring our heart to every moment of your health. With a commitment to excellence and a passion for making a difference, we strive to create a culture that empowers our colleagues to excel and drive positive change in the healthcare industry. **Join Our Team** We're seeking an experienced Customer Service Representative to join our team in a Work From Home opportunity. As a Customer Service Representative, you'll play a vital role in assisting our millions of plan members with their pharmacy benefit plans, providing exceptional service, and helping to simplify their healthcare experience. If you're passionate about delivering heart-driven service, have a strong customer service background, and are looking for a flexible work schedule, we encourage you to apply. **Key Responsibilities** As a Customer Service Representative, you'll be responsible for: * Assisting members with their pharmacy benefit plans, including prescription insurance, medication coverage, and mail order prescriptions * Taking inbound calls and answering questions to provide solutions and simplify their healthcare experience * Offering empathetic and patient support to customers, demonstrating a genuine concern for improving their quality of life * Utilizing strong problem-solving skills to resolve customer issues in a positive and productive manner * Maintaining accurate records and adhering to HIPAA and governmental compliance requirements * Participating in ongoing training and development to enhance your skills and knowledge **Work From Home Opportunity** We offer a flexible Work From Home opportunity for those who meet the criteria. To be eligible, you must: * Live within 75 miles of Las Vegas, NV * Maintain your own internet with approved speed requirements * Have a secure workspace free from distractions * Successfully complete our comprehensive training program **Comprehensive Training Program** Our 8-week on-site training program is designed to ensure your success on the team. You'll participate in hands-on learning, self-paced modules, and leadership engagement from day one. Our training program is tailored to help you develop the skills and knowledge needed to excel in this role. **Schedule Options** We offer flexible schedule options to accommodate those balancing priorities in and outside of work. As a full-time position, you'll have the opportunity to create a schedule that works for you. Days off and hours may vary, and scheduled start times will rotate to support business needs. **Career Growth Opportunities** At CVS Health, we're committed to helping our colleagues grow and develop their careers. As a Customer Service Representative, you'll have opportunities to advance from a REP I to a REP II and III, with paths to progression through our Career Mapping guide. We want to see you excel and reach your full potential. **Benefits and Perks** As a CVS Health colleague, you'll enjoy a comprehensive benefits package, including: * Competitive pay range: $17.00 - $27.90 * Medical, dental, and vision benefits * 401(k) retirement savings plan * Employee Stock Purchase Plan * Fully-paid term life insurance plan * Short-term and long-term disability benefits * Well-being programs * Education assistance * Free development courses * CVS store discount * Discount programs with participating partners * Paid Time Off (PTO) or vacation pay * Paid holidays throughout the calendar year **How to Apply** If you're passionate about delivering exceptional customer service and are looking for a flexible Work From Home opportunity, we encourage you to apply. Our application process is simple: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position **Required Qualifications** * 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications * High School Diploma **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills **Join Our Team Today** If you're ready to bring your heart to work and make a difference in the lives of our plan members, we encourage you to apply. Don't miss this opportunity to join a dynamic team and grow your career with CVS Health. Apply for this job