**Experienced Customer Service Representative - Work from Home Opportunity in Orlando**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Representative to join our Caremark Member Operations division in Orlando, Florida. As a Customer Service Representative, you will play a vital role in delivering heart-driven service to our millions of plan members, helping them navigate their pharmacy benefit plans and making a meaningful impact on their lives. **About blithequark** At blithequark, we're more than just a company – we're a community of passionate individuals dedicated to transforming the healthcare industry. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and that's why we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. **Our Heart At Work Behaviors** Our Heart At Work Behaviors support our purpose and guide our actions every day. We want everyone who works at blithequark to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. Our behaviors include: * **Customer Focus**: We put our customers at the heart of everything we do, delivering exceptional service and experiences that exceed their expectations. * **Collaboration**: We work together as a team, sharing ideas and expertise to drive innovation and success. * **Accountability**: We take ownership of our actions and results, holding ourselves and each other accountable for delivering high-quality work. * **Innovation**: We're always looking for new and better ways to do things, embracing change and taking calculated risks to drive growth and improvement. * **Integrity**: We operate with integrity, honesty, and transparency in all our interactions, both internal and external. **Job Summary** As a Customer Service Representative, you will be responsible for assisting members with their pharmacy benefit plans, answering questions, and providing solutions to help simplify their healthcare experience. You will work from home, using your own computer and internet connection, and will be required to adhere to HIPAA and governmental compliance standards. Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role, and we offer a flexible schedule that allows you to balance your priorities in and outside of work. **Key Responsibilities** * Assist members with their pharmacy benefit plans, answering questions and providing solutions to help simplify their healthcare experience. * Take inbound calls and respond to member inquiries in a timely and professional manner. * Use your problem-solving skills to resolve member issues and concerns. * Collaborate with colleagues and leadership to drive business results and improve member satisfaction. * Participate in ongoing training and development to stay up-to-date on industry trends and best practices. * Meet or exceed performance metrics and quality standards. **Essential Qualifications** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience. * Computer proficiency in Windows-based applications. * High School Diploma or equivalent experience. **Preferred Qualifications** * Associates degree or equivalent experience. * Ability to problem solve in a positive, productive manner. * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life. * Reliability and compliance with scheduling standards. * Ability to exhibit patience and empathy and express assurance and confidence. * Strong customer service skills, including courteous telephone etiquette and professionalism. * Strong oral, interpersonal, and communication skills. * At least 6 months of healthcare experience. **Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and adapt to changing priorities. * Strong problem-solving and critical thinking skills. * Ability to work independently and as part of a team. * Proficiency in Windows-based applications and ability to learn new software systems quickly. * Strong customer service skills, including courteous telephone etiquette and professionalism. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our colleagues grow and develop their careers. We offer a range of training and development opportunities, including: * Comprehensive training program to equip you with the skills and knowledge you need to succeed in this role. * Ongoing training and development to stay up-to-date on industry trends and best practices. * Opportunities for advancement from a REP I to a REP II and III. * Career Mapping guide to help you plan your career path and identify opportunities for growth and development. **Work Environment and Company Culture** We're proud of our company culture and the values that guide our actions every day. We believe in: * **Collaboration**: We work together as a team, sharing ideas and expertise to drive innovation and success. * **Innovation**: We're always looking for new and better ways to do things, embracing change and taking calculated risks to drive growth and improvement. * **Integrity**: We operate with integrity, honesty, and transparency in all our interactions, both internal and external. * **Customer Focus**: We put our customers at the heart of everything we do, delivering exceptional service and experiences that exceed their expectations. **Compensation, Perks, and Benefits** We offer a comprehensive benefits package, including: * Medical, dental, and vision insurance. * 401(k) retirement savings plan. * Employee Stock Purchase Plan. * Fully-paid term life insurance plan. * Short-term and long-term disability benefits. * Paid Time Off (PTO) or vacation pay. * Paid holidays throughout the calendar year. * Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and company policies. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a meaningful impact on people's lives, we want to hear from you! Apply online and take our Online Virtual Job Tryout (Interview Platform) to learn more about the position. **Pay Rate** The typical pay range for this role is $17.00 - $25.65 per hour. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. **Application Deadline** This job does not have an application deadline, as blithequark accepts applications on an ongoing basis. Apply for this job