**Experienced Full Stack Social Media Customer Support Manager – Remote Work Opportunity at blithequark**

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and driving business growth through social media? If so, we invite you to join blithequark as an Experienced Full Stack Social Media Customer Support Manager in a remote work opportunity. **About blithequark** blithequark is a pioneering company that has been at the forefront of the electric vehicle revolution. Founded in 2003, our mission is to accelerate the world's transition to sustainable energy through innovative products and services. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values collaboration, creativity, and continuous learning. **Job Summary** As an Experienced Full Stack Social Media Customer Support Manager, you will be responsible for leading a team of customer support specialists in delivering exceptional experiences to our customers through various social media channels. You will work closely with our store managers to develop and implement strategies that drive business growth, improve customer satisfaction, and enhance brand reputation. This is a full-time remote work opportunity that requires a strong ability to work independently, prioritize tasks, and meet deadlines. **Key Responsibilities** * Develop and implement social media customer support strategies that align with blithequark's business objectives and brand values * Lead a team of customer support specialists in delivering exceptional experiences to customers through various social media channels * Collaborate with store managers to develop and implement strategies that drive business growth, improve customer satisfaction, and enhance brand reputation * Analyze customer feedback and sentiment to identify trends and areas for improvement * Develop and implement training programs to enhance the skills and knowledge of customer support specialists * Monitor and report on key performance indicators (KPIs) such as customer satisfaction, response times, and resolution rates * Stay up-to-date with industry trends and best practices in social media customer support **What You'll Bring** * Bachelor's degree in a related field (e.g., business, marketing, communications) * 2+ years of experience in social media customer support or a related field * Proven track record of delivering exceptional customer experiences and driving business growth through social media * Strong leadership and management skills, with the ability to motivate and inspire a team * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders * Strong analytical and problem-solving skills, with the ability to analyze data and identify trends and areas for improvement * Ability to work independently and prioritize tasks in a fast-paced environment * Strong knowledge of social media platforms and their respective features and tools * Experience with customer relationship management (CRM) software and other relevant tools **Essential Qualifications** * Four-year certification or 2+ years of relevant experience in a proven track record to meet or exceed objectives * Self-starting business visionary with outstanding leadership abilities, exceptional attention to detail, and the ability to focus on multiple tasks while adhering to business-critical deadlines * Magnificent written and verbal communication skills with a dedicated and moral approach to sales and sales tasks * Ability to foster collaborative relationships and act as a well-respected, trusted partner * Ability to work nights and weekends in a retail environment, ability to move depending on the situation * Valid driver's license in the country of work and ability to obtain necessary state licensing, where applicable * This job requires you to have an Engine Vehicle Salesman Permit given by Virginia State Department of Motor Vehicles. Without the sales rep permit, you cannot participate in sales activities * To check if you are qualified for the salesman permit, please contact the licensing office closest to you in the state of business. **Pay and Benefits** * Alongside competitive compensation, as a full-time blithequark employee, you are eligible for the following benefits at day 1 of hire: + Aetna PPO and HSA plans > 2 clinical plan options with $0 premium deduction + Family-building, fertility, adoption, and surrogacy benefits + Dental (including orthodontic inclusion) and vision plans, both have options with a $0 premium contribution + Employer Paid (Health Savings Account) HSA Contribution when signed up for the High Deductible Aetna clinical plan with HSA + Medical and Ward Care Flexible Spending Accounts (FSA) + LGBTQ+ care attendant services + 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits + Employer-paid Basic Life, AD&D, short-term and long-term disability insurance + Employee Assistance Program + Sick and Vacation (Strategic scheduling for pay positions), and Paid Holidays + Back-up childcare and nurturing support resources + Intentional benefits to include: basic illness, hospital reimbursement, accident protection, theft and legal services, and pet protection + Weight loss and Tobacco End Programs + Tesla Infants program **Worker Benefits** * Employee discounts and benefits program * blithequark is an Equal Opportunity Employer/Government policy regarding minorities in society business focused on diversity in the workplace. All qualified candidates will receive consideration for work regardless of race, ethnicity, religion, sex, sexual orientation, age, public origin, disability, protected veteran status, gender identity, or any other element protected by relevant government, state, or local regulations. * blithequark is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you require an accommodation at any time during the screening. * For quick access to screen-reading technology compatible with this website, click here to download a free compatible screen reader (free step-by-step tutorial can be viewed here). Please contact [email protected] for additional information or to request accommodations. * Security is a top priority for blithequark. We incorporate it into our products and view it as a fundamental part of our business. To learn more about the information we collect and process as part of your application, please view our blithequark Ability Protection Notice **How to Apply** * All eligible candidates can apply for this job as mentioned below * Read the official notification carefully from the official website * Read the Notification Carefully Before Applying * Fill out the Application Form (The link is given below) * Attach the Required Document and Passport Size Photo with Signature * Then Submit. Done. Apply Job! Apply for this job