**Experienced Customer Service Representative – Work from Home Opportunities at blithequark**

Are you ready to embark on a journey of growth, learning, and self-discovery, while making a meaningful impact on the lives of others? Look no further than blithequark, where we're passionate about delivering exceptional customer experiences that exceed our passengers' expectations. As a Customer Service Representative at blithequark, you'll be part of a dynamic team that's dedicated to providing top-notch service, while fostering a culture of inclusivity, diversity, and innovation. **Why You'll Love This Role** As a Customer Service Representative at blithequark, you'll have the opportunity to work in a fast-paced, dynamic environment where no two days are ever the same. You'll be the face of our brand, interacting with customers from diverse backgrounds and cultures, and providing personalized support to ensure their travel experiences are seamless and enjoyable. Your exceptional communication skills, empathy, and problem-solving abilities will make all the difference in delivering world-class service that exceeds our customers' expectations. **Key Responsibilities** As a Customer Service Representative at blithequark, your primary responsibilities will include: * Handling customer inquiries, resolving issues, and providing personalized support via phone, email, or chat * Issuing, reissuing, and refunding traveler tickets * Booking, ticketing, and confirming flight reservations * Rebooking travelers on oversold flights and during irregular operations * Performing traveler check-in and boarding tasks, including issuing updates and resolving oversold seat issues * Issuing vouchers or coordinating with vendors for traveler hotel facilities, meals, and transportation * Performing traveler loading, including ticket lift or ticket lift/confirmation * Operating door readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and managing line models * Working jetways/spans for boarding and deplaning travelers * Making boarding and flight door declarations * Conveying domestic/international flight records * Performing traveler service flight close-out processes * Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintaining a schedule of flight loading processes * Performing customer service hands-on training * Processing and completing visa-related document exchanges at stands in the ticket counter area and activation stations * Helping travelers with self-service kiosk registration and booth items handling at ticket counters * Managing lines at ticket counter stands and ticket counters * Clearing/confirming international reports at booths in the ticket counter area and activation stations * Accepting and initiating travelers' self-labeled bags at activation stations * Assisting customers requiring special assistance or in-station help, including boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Having regular and predictable attendance on site, including meeting any required overtime needs * Answering and assisting during security and emergency situations * Providing connecting travelers with gate information * Delivering quality customer service in a professional manner and according to blithequark's standards **What You'll Need for Success** To excel in this role, you'll need: * A bachelor's degree or equivalent experience * Bilingual language skills may be required in certain locations * A valid driver's license as required by local authorities * Must pass FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable * Must be able to obtain proper airport power or US Customs security identification, if relevant * Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organization and security requirements * Must be eligible to work in the U.S. **Preferred Qualifications** While not required, the following qualifications will give you a competitive edge: * Instruction and earlier professional training * Working knowledge of Sabre or other Traveler Service Systems * Past face-to-face customer service experience * Working in a high-speed environment **What You'll Get** As a valued member of the blithequark team, you'll enjoy: * Medical benefits: On your first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at blithequark** From the colleagues we recruit to the customers we serve, inclusion and diversity are the foundation of a powerful workforce at blithequark. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, providers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline moving smoothly as we care for people on life's journey? Join us at blithequark and be yourself. Apply Now! Apply for this job