**Experienced Customer Service Representative – Work From Home Opportunities at arenaflex**

**Job Summary:** Join the arenaflex family and embark on a journey of growth, learning, and self-discovery. As an Experienced Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our valued customers while working from the comfort of your own home. With a competitive hourly rate of $35, this is an exciting opportunity to advance your career while enjoying a healthy work-life balance. **About arenaflex:** arenaflex is a leading airline that connects people and cultures around the world. Our mission is to provide exceptional service, safety, and value to our customers while fostering a diverse and inclusive work environment. With a strong commitment to innovation and customer satisfaction, we are constantly seeking talented individuals to join our team. **Why You'll Love This Job:** As an Experienced Customer Service Representative, you will have the opportunity to: * Collaborate with customers in a professional, courteous, and friendly manner * Handle a wide range of customer inquiries and issues with ease and efficiency * Work from the comfort of your own home, enjoying a healthy work-life balance * Develop your skills and knowledge in customer service, communication, and problem-solving * Be part of a dynamic and diverse team that values innovation and customer satisfaction **Key Responsibilities:** The following are the primary responsibilities of this role: * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler registration and front seat tasks (excluding curbside), correct oversold seat tasks, and issue updates * Issue vouchers or coordinate with vendors for traveler hotel facilities, meals, and transportation; coordinate refuel and revive * Perform traveler loading, including ticket lift or ticket lift/confirmation * Work door reader/scanner and related duties to include pre-boarding, observing/checking carryon items and departure line models * Work jetways/spans for purposes of boarding and deplaning travelers * Make boarding and flight door declarations * Convey domestic/international flight records * Perform traveler service flight close-out systems * Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintain schedule of flight loading process * Perform customer service hands-on training * Process and complete visa document exchanges at stands in the ticket counter area and activation stations * Assist travelers with self-service kiosk registration and booth items handling at ticket counters * Line up at ticket counter stands and ticket counters * Clear/confirm international reports at booth in the ticket counter area and activation stations * Accept and initiate travelers' self-labeled bags at activation stations * Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Have regular and predictable attendance on site, including fulfilling any required overtime needs * Answer and assist during security and emergency situations * Furnish connecting travelers with gate information * Provide quality customer service in a professional manner and according to American's standards **All You'll Need for Success:** To excel in this role, you will need: * A bachelor's degree and prior professional training * Bilingual language skills expected in certain areas * A valid driver's license as required by local authorities * To satisfy FAA criminal background checks to qualify for unescorted access badges to airport security identification display area (SIDA), if applicable * To have the ability to obtain proper airport power or US Customs security identification, if relevant * Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organization and security requirements * To be eligible to work in the U.S. **Preferred Qualifications:** * Instruction and earlier professional training * Working knowledge of Sabre or other Traveler Service System * Past face-to-face customer service experience * Working in a high-speed environment **What You'll Get:** As an Experienced Customer Service Representative at arenaflex, you will enjoy: * Medical benefits: On your first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year. * Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the arenaflex Family:** At arenaflex, we value diversity and inclusion, and we're committed to creating a workplace where everyone can thrive. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Join the arenaflex family today and be yourself! Apply Job! Apply for this job