**Experienced Customer Service Representative - Work From Home Florida Opportunity at arenaflex**
As a leading healthcare company, arenaflex is dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we're looking for talented individuals to join our team as Customer Service Representatives. If you're passionate about providing exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand, with heart at its center, our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Job Summary** We're seeking experienced Customer Service Representatives to join our Specialty Mail Order Pharmacy team. As a Pharmacy Service Representative, you will provide telephone support to patients receiving life-sustaining specialty drug therapy. You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues. **Responsibilities** - Provide exceptional customer service to patients receiving life-sustaining specialty drug therapy over the phone - Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits - Translate and enter new or refill prescriptions into the pharmacy information system - Communicate and collect copay amounts from patients - Obtain authorizations from insurance companies and healthcare providers - Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues - Demonstrate superb communication skills to effectively interact with insurance companies, patients, and internal partners - Ensure the processing of specialty medications in a timely manner and meet financial and clinical expectations prior to fulfillment **Requirements** - One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone - One year of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications - One year of computer keyboarding experience, skills, and aptitude - Verifiable high school diploma or equivalent **Preferred Qualifications** - Preceding healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology - Experience working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers **Work Schedule and Location** - Must reside in Florida and within 75 miles of the Specialty location below: 9310 Southpark Center Loop Orlando, FL 32819 - Work Schedule(s) available: 11:30am - 8pm EST 12:30pm - 9pm EST **Compensation and Benefits** - The typical pay range for this role is $17.00 - $25.65 - In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities - arenaflex offers a full range of medical, dental, and vision benefits - Eligible employees may enroll in the arenaflex 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees - arenaflex provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits - arenaflex offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners - As for time off, arenaflex employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year **How to Apply** Our application process is 2 simple steps: 1. Apply online. 2. Take our online Virtual Job Tryout (Interview Platform) to learn even more about the position. **Join arenaflex Today!** If you're passionate about providing exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Don't miss this chance to join our team and make a difference in the lives of our patients. Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! For more such jobs please click here! Apply for this job