**Experienced Customer Service Representative - Tier 1 Support for blithequark**

**Join blithequark, a leading industry player in the modern gifting and celebration space, as we continue to revolutionize the way people treat themselves and others.** Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team as a Customer Service Representative - Tier 1 Support at blithequark. **About blithequark** blithequark has been a pioneer in the modern gifting industry for over 25 years, evolving from a humble fruit bouquet business to a global leader in celebration and gifting. Our mission is to create unforgettable experiences for our customers, and we're committed to delivering on our 5Ps: Experiences that WOW, Remarkably fresh products, Interactive and creative places, Create special memories, and Celebrate what's good in life. **Purpose** As a Customer Service Representative - Tier 1 Support, you'll be the first point of contact for our customers, providing top-tier service by handling inquiries, resolving problems, and ensuring a positive customer experience. You'll address questions about orders, deliveries, product availability, and general customer concerns, striving to create quick resolution and joyful experiences for every interaction. **Schedule** Our team works Monday through Friday, 9am to 6pm, with rotating weekend support (Saturday 9-6 and Sunday 9-5). The role requires working on holidays and/or extended hours during peak holidays, including some overnights. **Responsibilities** * Answer incoming calls, emails, and chats from customers regarding orders, product information, delivery statuses, and other inquiries * Quickly and efficiently resolve customer issues, including late or incorrect orders, delivery concerns, and product questions, ensuring a positive outcome for the customer * Assist customers in placing, tracking, and modifying their orders, as well as processing refunds or replacements as needed * Stay up to date with blithequark's product offerings and promotions to provide accurate information to customers * Maintain a friendly, empathetic, and professional demeanor in all interactions, ensuring customers feel valued and supported * Accurately document customer interactions, issues, and resolutions in the CRM system to ensure a clear history of service * Identify when issues require escalation to higher support tiers or other departments (e.g., operations, marketing, supply chain) and ensure resolution is accomplished and ticket is closed * Collect and relay customer feedback regarding products and service to help improve the overall customer experience * Manage multiple communication channels (phone, email, chat) while maintaining a high level of service and efficiency **Requirements** * Customer Service experience in a consumer-facing industry, such as retail, or hospitality or similar * Proficiency and experience with Microsoft Office products * High School diploma or equivalent, college degree preferred * Bilingual skills (especially Spanish) are a plus **Essential Competencies** * You prioritize providing superior customer service by listening carefully to understand the request/problems, and working with urgency to provide solutions, leaving a positive impression for your customer * You can multitask while managing a high volume of incoming tickets with ease and can prioritize work to ensure deadlines are met * You work well under pressure when faced with challenging situations * You demonstrate confident and succinct communication skills (verbal and written) * You are a self-motivated individual who has a keen focus on delivering results * You pick up on technical tasks quickly, such as learning and operating new systems and software programs, and are motivated to learn new skills and knowledge * You contribute to a team-oriented environment and are excited to work alongside peers and cross-functional partners **What We Offer** * Onsite work environment with work from home flexibility, fostering collaboration and relationship building with peers, cross-functional partners, and leadership * The stability and resources of an industry-leading company successfully operating for 25 years, with the agility and innovation of a startup, allowing you to make a significant impact and shape our future * Growth & Development – Each team member has visible and immediate impact on the business, offering abundant opportunities for personal and professional growth as we scale in size and sophistication * Healthcare plans that include health/dental/vision insurance, 401K Plan, company-paid life insurance, and short-term disability, flexible spending account options, and more * Paid time off, including sick days & holidays to support work-life balance **Why Join blithequark?** We're proud to be an EEO/AA employer, and we welcome applicants from diverse backgrounds. We're committed to creating a workplace that's inclusive, supportive, and empowering. Join us, and you'll have the opportunity to make a meaningful impact on people's lives, work with a talented team, and grow professionally and personally. **Ready to Join the blithequark Team?** Apply now and become a part of our dynamic team! Apply for this job