Experienced Technical Support and Customer Service Representative for Remote Work Opportunities with blithequark

Introduction to blithequark At blithequark, we pride ourselves on being a forward-thinking, global organization that values a people-first, inclusive culture and fosters a genuine sense of belonging among our team members. As a company that consistently earns awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth," we are committed to providing our employees with a nurturing environment that encourages growth, innovation, and exceptional customer experiences. If you're looking for a "work from home" career change with a company that prioritizes its people, then a remote Technical Support and Customer Service Representative position at blithequark could be the perfect fit for you. About the Role As a Technical Support and Customer Service Representative working from the comfort of your own home, you will be part of an organically diverse team from over 70 countries, where every member contributes to and supports each other's success and well-being. Our team is united by a shared passion for delivering outstanding customer service experiences and leveraging tech-powered innovation to help the world's best-known brands improve their businesses. Due to our continued growth, we are now seeking more talented individuals to join our purpose-driven team and share our commitment to providing exceptional customer support. Career Growth and Personal Development This remote work opportunity offers the chance to reimagine your career journey and develop lifelong friendships with like-minded professionals. At blithequark, we are dedicated to providing our employees with all the training, technologies, and ongoing support needed to succeed in their roles. With real career and personal growth potential, about 80% of our managers and leaders have been promoted from within the company. To support your career aspirations, we offer a range of FREE Learning and Leadership Development programs designed to set you on the path to achieving your professional goals. Key Responsibilities Provide inbound customer support using a call flow guide to ensure seamless and effective issue resolution. Resolve technical issues related to hardware, software, and client products, demonstrating a strong problem-solving approach and attention to detail. Track, document, and retrieve information in databases to maintain accurate records and facilitate efficient customer support. Maintain broad knowledge of client products and/or services, including but not limited to smartphones, tablets, computers, and wearables, with a preference for familiarity with iOS and/or MacOS or comparable technology. Offer additional products and/or services to customers, promoting a holistic and personalized support experience. Deliver expert customer experiences with a smile, embodying the company's commitment to exceptional service and customer satisfaction. Your Qualifications To excel as a Technical Support and Customer Service Representative at blithequark, you should possess a unique blend of skills, integrity, knowledge, and genuine compassion. The following qualifications are essential for success in this role: Strong focus on building customer relationships and providing personalized support. At least 1 year of customer service experience, with technical support experience being highly desirable. Open availability to work flexible schedules, including evenings and weekends. A high school diploma or GED, with a strong foundation in computer navigation and PC knowledge. A quiet, distraction-free environment to work from in your home, equipped with a desktop or laptop for PC and internet testing, high-speed internet, and a smartphone. Proficiency in fast-paced multi-tasking, with the ability to learn new technologies quickly and adapt to changing situations. Eagerness to learn and grow, with strong problem-solving skills and the ability to ask probing questions to resolve complex issues. Preferred Qualifications Prior experience in technical support or a related field, with a proven track record of resolving complex technical issues. Familiarity with customer relationship management (CRM) software and other support tools. Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. A strong understanding of customer service principles and practices, with a customer-centric approach to issue resolution. What's in it for You At blithequark, we believe in championing our people and investing in their long-term success. As a Technical Support and Customer Service Representative, you can expect: Paid training and performance-based incentives to support your professional growth and development. Lucrative employee referral bonus opportunities to recognize your contributions to our team's success. A comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP). Health and wellness programs, mentorship opportunities, and celebrations for various events and milestones, fostering a sense of community and belonging among our team members. Opportunities for career advancement and professional growth, with a focus on promoting from within and developing our employees' skills and expertise. Our Culture and Values At blithequark, we are committed to creating a workplace that is free from unlawful discrimination and harassment, where every employee feels valued, respected, and empowered to contribute their best work. Our culture is built on a foundation of inclusivity, diversity, and equity, with a strong emphasis on global citizenship, sustainability, and community support. We believe in providing a nurturing environment that encourages growth, innovation, and exceptional customer experiences, and we are dedicated to making a positive impact on the world around us. How to Apply If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at blithequark. Please submit your application, including your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you and exploring how you can contribute to our mission of delivering exceptional customer experiences and driving business growth through tech-powered innovation. Equal Employment Opportunity blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment, and we prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. Reasonable Accommodations blithequark is committed to providing reasonable accommodations to applicants with disabilities. If you require a reasonable accommodation to participate in the application process, please contact us to discuss your needs. Conclusion Joining blithequark as a Technical Support and Customer Service Representative offers a unique opportunity to be part of a dynamic, people-first organization that values diversity, inclusivity, and exceptional customer experiences. With a focus on career growth, professional development, and employee well-being, we are dedicated to helping our team members achieve their full potential and make a lasting impact in the industry. If you are ready to take the next step in your career and be part of a team that is shaping the future of customer support, we encourage you to apply for this exciting opportunity today. Apply for this job