**Experienced Customer Service Representative – Tethered – Richmond, VA**

Are you passionate about delivering exceptional customer experiences and making a real impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex, a leading global provider of customer experience solutions, is seeking an experienced Customer Service Representative to join our team in Richmond, VA. **Why Choose arenaflex?** arenaflex is a strategic partner to the world's leading companies, bringing innovative solutions and enhancing customer experiences through every interaction. As the largest interaction expert team in the market, we pride ourselves on being multicultural, highly skilled, and deeply knowledgeable. Our integrated omnichannel solutions, cutting-edge technology, and highest security standards set us apart from the rest. At arenaflex, we believe that every interaction is unique, and we're committed to making a lasting impression on our customers. **Benefits of Working with arenaflex** * **Paid Training**: We invest in your growth and development, providing comprehensive training to help you succeed in your role. * **Competitive Wages**: Our compensation packages are designed to recognize and reward your hard work and dedication. * **Full Benefits**: Enjoy a comprehensive benefits package, including medical, dental, vision, 401(k), and more. * **Paid Time Off**: Take the time you need to recharge and relax, knowing you'll have a secure income to support your well-being. * **Employee Wellness and Engagement Programs**: We care about your overall well-being and offer a range of programs to support your physical, emotional, and mental health. **Your Impact** As a Customer Service Representative at arenaflex, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life and experiencing the satisfaction of making a real difference in their lives. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. **Your Responsibilities** * **Field Customer Inquiries**: Respond to customer questions, issues, and concerns in a timely and professional manner. * **Connect with Customers**: Engage with customers via phone, email, chat, and social media to resolve their queries and concerns. * **Calmly Resolve Issues**: De-escalate conflicts and resolve issues in a fair and respectful manner. * **Escalate Interactions**: Know when to escalate interactions to ensure customer satisfaction and resolve complex issues. * **Track Call Information**: Accurately record and track call-related information for auditing and reporting purposes. * **Provide Feedback**: Offer constructive feedback on call issues to improve our services and processes. * **Upsell**: Identify opportunities to upsell and cross-sell our products and services. **What We're Looking For** * **High School Diploma or Equivalent**: A minimum of a high school diploma or equivalent is required. * **IT/Network Certifications/Degrees**: IT or network certifications or degrees are preferred but not required. * **Age Requirement**: You must be at least 18 years old to apply. * **Call Center Experience**: Proven experience in a call center environment is essential. * **Typing Speed**: You must be able to type at least 25 words per minute. * **PC Operation and Navigation**: Proficiency in PC operation and navigation is required. * **Network Troubleshooting**: Entry-level network troubleshooting skills are a plus. * **Home Wi-Fi Setup**: Ability to set up and configure a home Wi-Fi network is required. * **Router/switch Configuration**: Ability to set up and configure a router or switch is a plus. * **Core Proficiency**: Core proficiency with a laptop or desktop computer is essential. * **Independence**: You must be able to work independently in a virtual team environment. * **Communication Skills**: Excellent communication skills, both oral and written, are required. * **Composure and Objectivity**: Ability to stay composed and objective in a fast-paced environment is essential. * **Listening Skills**: Strong listening skills are required to effectively resolve customer issues. **Being One of Our People** At arenaflex, we're committed to creating an environment that promotes happiness from the inside out. We value our employees and strive to provide a work experience that inspires learning, teaching, and growth. We want you to come to work motivated, proud to be part of our team, and feeling at your best, always. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. **Expected Salary** The expected salary for this role is competitive and based on experience. **Location** The role is based in Richmond, VA, and you must be willing to work from home in a virtual team environment. **Apply Now!** If you're passionate about delivering exceptional customer experiences and making a real impact in the lives of others, we want to hear from you! Apply now to join our team at arenaflex and start your journey towards a rewarding and challenging career. Apply Job! Apply for this job