**Experienced Customer Service Representative – Sunshine Service Ambassador for Direct-to-Consumer Team at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic Direct-to-Consumer team at blithequark as an Experienced Customer Service Representative – Sunshine Service Ambassador. As a key member of our team, you will play a vital role in enhancing the experience of our valued customers, representing our brand with confidence and optimism, and driving business growth through exceptional service. **About blithequark** At blithequark, we're more than just a company – we're a community that's passionate about inspiring confidence and optimism in everyone we touch. Our brand mission is to create a resort state of mind, where our customers can shine bright and stand out. With a rich history spanning over 65 years, we've grown from a simple shift dress in Palm Beach, Florida to a global brand with a collection of authentic American Resort Wear. Our commitment to excellence, innovation, and inclusivity has earned us a reputation as a leader in the industry. **The Role** As an Experienced Customer Service Representative – Sunshine Service Ambassador, you will be the face of blithequark, delivering exceptional service to our customers through various channels, including phone, email, live chat, and social media. Your primary objectives will be to: * Provide exceptional, solution-oriented, and personalized customer experiences that are consistent with our Sunshine Service Guidelines and expectations. * Play a key role in finding solutions for escalated scenarios and resolving open issues. * Provide overall support for the Customer Service team during peak seasons and online sale events. **A Day in the Life** As a Customer Service Representative, you will be responsible for: * Handling all customer inquiries and complaints via phone, email, and live chat promptly, accurately, and efficiently. * Documenting and updating consumer records based on interactions. * Maintaining a knowledge base of the evolving blithequark brand. * Listening and responding appropriately while placing online and/or telephone orders. * Servicing and processing e-commerce exchanges. * Processing manual returns and exchanges resulting from Retail purchases. * Locating items and completing the sale for Consumers. * Responding to irate callers in a courteous, professional manner. * Performing other duties as assigned or required by supervisor. * Adhering to attendance guidelines to ensure successful contribution to team's goals and performance. * Flexible and willing to help work on department initiatives as needed. * Meeting or exceeding all CSR goals. * Maintaining department productivity levels for customer satisfaction. * Using creative problem-solving skills in questionable service requests to increase retention. * Handling large call volumes while maintaining focus on the customer at hand. * Troubleshooting billing questions within PayPal, CyberSource, Afterpay, and Klarna. * Communicating with Retail Stores to reiterate policies for consumer satisfaction purposes. * Working closely with our Signature Store owners, which are privately owned stores that represent our brand. **Qualifications** To be successful in this role, you will need: * 2 or 4-year degree in communications, retail merchandising, general studies, or other closely related subject; Bachelor's degree preferred. * 1-3 years' previous customer service/call center environment. * 1-3 years' previous Sales, or retail experience. * Excellent interpersonal and motivational skills, innovative and self-starter. * Positive attitude and an engaging businesslike approach. * Ability to respond clearly and professionally either verbally or in writing to inquiries or complaints from customers. * Excellent attention to detail, and organizational skills. * Ability to perform a high volume of transactions accurately with limited supervision. * Proficiency in using personal computers, including proficiency in Microsoft Windows, Word, Excel, and Power Point. * Ability to master the EREG POS system, along with any new POS systems that are implemented. * Ability to understand data flows and understand how stock levels and product data is captured and populated on the website. * Ability to work comfortably and productively in all MS Office Applications. * Pleasant, friendly, and engaging speaking voice. * Exceptional "solution-oriented" nature. * Comfort in dealing with new technology and systems. * Ability to multi-task while managing time. * Demonstrated ability to work in a fast-paced environment. **Our Core Values** At blithequark, we're guided by our Core Values, which define how we do things The Lilly Way. We take pride in the pursuit of excellence, create our own path, become stronger together, operate with integrity, make the world a brighter place, continuously improve, and have fun in the process. **Doing Our Part** As a company, we're committed to corporate social responsibility. We believe in doing the right thing for our people, the places we work, and our planet. We recognize the importance of serving the communities where our employees work and live, and we're cognizant of the impact that our operations can have on the environment. We actively explore and pursue environmentally-friendly processes throughout our business. **What We Offer** As a valued member of our team, you can expect: * A competitive hourly rate and opportunities for overtime. * Standard company benefits, including health, dental, and vision insurance. * A comprehensive Employee Handbook that outlines our policies and procedures. * Ongoing training and development opportunities to help you grow in your career. * A dynamic and supportive work environment that encourages collaboration and innovation. * The opportunity to work with a global brand that's passionate about making a difference. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please click on the link below to submit your application: We look forward to welcoming you to our team! Apply for this job