Experienced Customer Service Representative (Student Loan Advisor) for a Dynamic and Supportive Team Environment with Opportunities for Growth and Remote Work Arrangements

Welcome to blithequark: A Place Where Diversity, Equity, and Inclusion Thrive At blithequark, we pride ourselves on being a family-oriented and team-driven environment where careers flourish and opportunities for growth abound. As a leader in our industry, we recognize the importance of diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive to all. If you're passionate about delivering exceptional customer service and supporting student borrowers, we invite you to join our team as a Customer Service Representative (Student Loan Advisor) and embark on a rewarding career journey with us. About the Role As a Customer Service Representative (Student Loan Advisor) at blithequark, you will play a vital role in providing top-notch support to our customers, answering their questions, and resolving any issues they may encounter. You will be the face of our company, and your excellent communication skills, empathy, and problem-solving abilities will be essential in delivering a positive and professional customer experience. This is an in-center position with the possibility of working from home after 90 days, provided you meet the required performance, attendance, and compliance standards. Key Responsibilities: Respond to incoming calls, chats, and outbound calls to assist customers with their queries, provide detailed information, and resolve any emerging problems they may face. Utilize standard technology such as telephones, email, and web browsers to navigate to pre-scripted responses and provide basic general and claims-specific information. Follow established policies and standard operating procedures, including working within various systems, timekeeping, documentation, and adhering to ethics and privacy rules. Assist callers with filling out their applications and submitting them electronically to plan providers for processing. Complete basic call logs, documentation, and related call details for each phone inquiry. Schedule and Work Environment Our schedule is as follows: Monday: 11:45am-8:15pm Tuesday: 10:45am-7:15pm Wednesday: 10:45am-7:15pm Thursday: 8:45am-5:15pm Friday: 8:45am-5:15pm You will be working in a fast-paced, dynamic environment with a team of dedicated professionals who share your passion for delivering exceptional customer service. Our office is equipped with the latest technology, and you will have access to all the tools and resources you need to excel in your role. Preferred Skills and Qualifications: High school diploma or equivalent required. Excellent written, verbal, and interpersonal communication skills. Ability to speak and read English clearly, professionally, and fluently. Minimum typing speed of 35 words per minute. Experience working with personal computers and the Windows operating system. Demonstrated excellent interpersonal and leadership skills. Ability to multi-task and stay organized while completing simultaneous tasks. What We Offer At blithequark, we recognize the importance of rewarding our employees for their hard work and dedication. We offer a comprehensive benefits package, including: Competitive pay. Sick time accrual starting immediately after training completion. Special event days throughout the year. $25,000 life insurance paid for by blithequark. Paid holidays from day one of employment (subject to meeting certain criteria). Career Growth and Development Opportunities We are committed to helping our employees grow and develop in their careers. With opportunities for advancement and professional development, you can expect to: Enhance your skills and knowledge through ongoing training and coaching. Take on new challenges and responsibilities as you progress in your career. Work with a talented team of professionals who share your passion for delivering exceptional customer service. Why Join blithequark? At blithequark, we pride ourselves on being a family-oriented and team-driven environment where diversity, equity, and inclusion thrive. We offer a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package. If you're passionate about delivering exceptional customer service and supporting student borrowers, we invite you to join our team and embark on a rewarding career journey with us. How to Apply If you're excited about the opportunity to join our team as a Customer Service Representative (Student Loan Advisor), please submit your application, including your resume and a cover letter, to our website. We can't wait to hear from you and explore how you can contribute to our team's success. Equal Opportunity Employer blithequark is an equal opportunity employer committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law. Proprietary and Confidential Statement This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of blithequark. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of blithequark. Apply for this job