Experienced Customer Service Representative - Retention Specialist for Hybrid Work Environment with blithequark

Introduction to blithequark At blithequark, we are redefining the customer service experience by creating meaningful connections with each customer. As a global leader in communications and technology, we are committed to providing innovative solutions that enhance our customers' lives. Our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. If you are passionate about delivering exceptional customer service and are looking for a career that offers growth opportunities, training, and a competitive compensation package, then we encourage you to apply for our Customer Service Representative - Retention position. Job Overview This hybrid-remote position is based at our San Antonio location, where you will work in-center 3-4 days a week and remotely from home 1-2 days a week. As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you will be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Your primary goal will be to handle customer interactions, resolve issues, and build customer confidence and loyalty. Key Responsibilities Handle customer interactions (calls, chats, emails) in a fast-paced environment, providing timely and effective solutions to customer inquiries and concerns. Accurately resolve issues related to service, billing, payments, and collections, ensuring that customers receive the best possible outcome. Explain bills and product features clearly, ensuring that customers understand our services and can make informed decisions. Troubleshoot basic problems and seek higher support if needed, escalating complex issues to specialized teams. Build customer confidence and loyalty by resolving issues, providing personalized recommendations, and offering tailored solutions. Support various customer inquiries, including technical issues, and provide guidance on our products and services. Work a flexible 40-hour per week schedule, which may include nights and weekends, to ensure that our customers receive the support they need. Participate in paid training programs to develop your skills and knowledge, staying up-to-date with the latest technology, devices, and services. Essential Qualifications Unwavering customer focus, with a passion for delivering exceptional service and building strong relationships with customers. Strong work ethic, with a willingness to work in a fast-paced environment and adapt to changing circumstances. Adaptability, with the ability to work in a hybrid-remote environment and adjust to different work schedules and routines. Problem-solving skills, with the ability to analyze issues, identify solutions, and implement effective remedies. Attention to detail, with a focus on accuracy and quality in all aspects of your work. Preferred Qualifications Previous experience in customer service, sales, or a related field, with a proven track record of success in a fast-paced environment. Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues. Technical skills, with knowledge of computer systems, software applications, and technology platforms. Ability to work in a team environment, with a willingness to collaborate and support colleagues to achieve shared goals. Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop effective solutions. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative - Retention, you will have access to a range of training programs, including paid training, to develop your skills and knowledge. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. Our career possibilities are limitless, and we encourage our employees to explore different roles and opportunities within the company. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and teamwork, and we strive to create a workplace where everyone feels valued and supported. We offer a range of benefits and perks, including employee discounts, tuition reimbursement, paid time off, and medical, dental, and vision coverage. We also offer a range of supplemental benefit programs, including critical illness, accident, and hospital indemnity insurance. Compensation, Perks, and Benefits As a Customer Service Representative - Retention with blithequark, you can expect a competitive compensation package, including a hourly rate of $16.23 - $17.58, plus uncapped commissions monthly if all sales goals are met. You will also receive a range of benefits and perks, including: Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, internet, and home phone services. Tuition reimbursement program to support your ongoing education and development. Paid time off and holidays, including 1 week of paid time off after 6 months and 2 weeks after the first year. Medical, dental, and vision coverage to support your health and wellbeing. 401(k) plan to help you save for your future. Additional sick leave beyond what state and local law require. Adoption reimbursement program to support your family. Disability benefits, including short-term and long-term disability insurance. Life and accidental death insurance to provide peace of mind. Supplemental benefit programs, including critical illness, accident, and hospital indemnity insurance. Employee assistance programs to support your mental health and wellbeing. Extensive employee wellness programs to promote your physical and mental health. Conclusion If you are a motivated and customer-focused individual who is looking for a career that offers growth opportunities, training, and a competitive compensation package, then we encourage you to apply for our Customer Service Representative - Retention position. At blithequark, we are committed to delivering exceptional customer service and creating a positive and inclusive work environment. Join our team today and take the first step towards a rewarding and challenging career in customer service. How to Apply To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job