**Experienced Customer Service Representative - Retention (Hybrid) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy building meaningful connections with people from diverse backgrounds? If so, we invite you to join blithequark's team as an Experienced Customer Service Representative - Retention (Hybrid). In this role, you'll be the voice of blithequark, creating lasting impressions and fostering loyalty among our valued customers. **About blithequark** blithequark is a global leader in communications and technology, dedicated to revolutionizing the way people connect and interact. As a member of our team, you'll be part of a dynamic organization that values innovation, customer satisfaction, and employee growth. Our commitment to excellence is reflected in our cutting-edge products, services, and solutions that empower individuals and businesses to thrive in an ever-changing world. **Job Summary** As an Experienced Customer Service Representative - Retention (Hybrid), you'll play a vital role in delivering exceptional customer experiences, driving satisfaction, and fostering loyalty. You'll be responsible for handling customer interactions, resolving issues, and providing solutions that exceed customer expectations. This hybrid role combines the benefits of working in a center with the flexibility of remote work, allowing you to balance your work-life needs while making a meaningful impact on our customers' lives. **Responsibilities** * Handle customer interactions (calls, chats, emails) in a fast-paced environment, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. * Accurately resolve issues related to service, billing, payments, and collections, ensuring customer confidence and loyalty. * Explain bills and product features clearly, addressing customer inquiries and concerns in a professional and empathetic manner. * Troubleshoot basic problems and seek higher support if needed, escalating issues to ensure timely resolution. * Build customer confidence and loyalty by resolving issues, providing solutions, and exceeding customer expectations. * Support various customer inquiries, including technical issues, and provide guidance on product features and services. * Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime, to meet business needs and customer demands. * Participate in paid training programs to enhance your skills and knowledge, ensuring you're equipped to deliver exceptional customer experiences. **Requirements** * Unwavering Customer Focus: You're dedicated to delivering exceptional customer experiences, exceeding expectations, and building lasting relationships. * Strong Work Ethic: You're a team player with a strong work ethic, committed to meeting business needs and customer demands. * Adaptability: You're flexible and able to adapt to changing situations, priorities, and customer needs. * Problem-Solving Skills: You're a creative problem-solver with excellent analytical and critical thinking skills, able to resolve complex issues and escalate when necessary. * Attention to Details: You're meticulous and detail-oriented, ensuring accuracy and precision in all customer interactions. **Perks and Benefits** * Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark home phone. * Tuition reimbursement program to support your education and career growth. * Paid Time off and holidays: Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. * Paid Parental Leave to support your family's needs. * Medical/Dental/Vision coverage to ensure your health and well-being. * 401(k) plan to support your retirement savings. * Additional sick leave beyond what state and local law require may be available but is unprotected. * Adoption Reimbursement to support your family's growth. * Disability Benefits (short term and long term) to ensure your financial security. * Life and Accidental Death Insurance to protect your loved ones. * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal. * Employee Assistance Programs (EAP) to support your mental health and well-being. * Extensive employee wellness programs to promote your physical and mental health. **Work-from-Home (WFH) Requirements** * You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Growth Opportunities** As a member of blithequark's team, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. Our career growth opportunities are limitless, and we're committed to helping you achieve your career goals. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com/careers]( to submit your application. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities. Apply for this job