Experienced Customer Service Representative – Retail Sales and Store Operations Support at blithequark

Introduction to blithequark At blithequark, we are dedicated to providing essential products at great values to the communities we serve. As a leading retailer, we strive to make a positive impact on the lives of our customers, employees, and the environment. Our mission is built on a foundation of exceptional customer service, operational excellence, and a commitment to diversity, equity, and inclusion. We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives, where you will play a vital role in delivering outstanding shopping experiences and supporting the success of our stores. Job Overview As a Customer Service Representative at blithequark, you will be responsible for providing exceptional service to our customers, ensuring a positive and approachable shopping environment. Your key priorities will include greeting customers, assisting them with the selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. You will be an integral part of our store team, working together to maintain a clean, well-stocked store and providing a safe and secure shopping environment for our customers. Key Responsibilities Provides customer engagement in a positive and approachable manner, ensuring a high level of customer satisfaction and loyalty. Assists in maintaining a clean, well-stocked store for customers during their shopping experience, including stocking shelves and recovering merchandise. Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor, ensuring efficient store operations. Independently stocks shelves and recovers merchandise in the store, maintaining a high level of store presentation and organization. Accurately handles customer funds and processes transactions using the POS system, ensuring accuracy and efficiency in all transactions. Remains constantly aware of customer activity to ensure a safe and secure shopping environment, reporting any concerns or issues to management. Performs all other duties as assigned in order to maintain an effective and profitable store operation, including participating in visual merchandising, store displays, and promotional activities. Position Requirements To be successful in this role, you will need to meet the following requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments, with a focus on customer service and sales support. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays, with a commitment to being available to work a variety of shifts to support store operations. Essential Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Customer Focus: Ability to provide exceptional customer service, responding to customer needs and concerns in a professional and courteous manner. Developing Potential: Ability to learn and develop new skills, with a focus on continuous improvement and growth. Results Driven: Ability to work in a fast-paced environment, meeting sales and customer service targets while maintaining a high level of productivity and efficiency. Strong Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain a high level of organization and attention to detail. Communication Skills: Ability to communicate effectively with customers, colleagues, and management, both verbally and in writing. Problem Solving/Decision Making: Ability to analyze problems, identify solutions, and make informed decisions in a timely and effective manner. Job Knowledge: Ability to learn and apply knowledge of store operations, merchandise, and services, with a focus on continuous learning and development. Relationship Management: Ability to build and maintain positive relationships with customers, colleagues, and management, with a focus on teamwork and collaboration. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including: Comprehensive training programs to develop your skills and knowledge in customer service, sales, and store operations. Opportunities for advancement and career growth, with a focus on promoting from within. A supportive and collaborative work environment, with a focus on teamwork and recognition. Access to a range of employee benefits, including competitive pay, discounts, and rewards programs. Work Environment and Company Culture At blithequark, we are proud of our diverse and inclusive work environment, where everyone is valued and respected. Our company culture is built on a foundation of: Respect: We treat each other with respect and dignity, valuing our differences and promoting a culture of inclusivity. Integrity: We operate with integrity, honesty, and transparency, maintaining the highest standards of ethics and compliance. Accountability: We take responsibility for our actions, acknowledging our mistakes and learning from them to improve our performance. Teamwork: We work together as a team, collaborating and supporting each other to achieve our goals and objectives. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: Competitive Pay: We offer a competitive hourly rate, with opportunities for advancement and growth. Discounts: We offer discounts on our products and services, allowing you to enjoy the benefits of our brand. Rewards Programs: We offer rewards programs, recognizing and rewarding your contributions and achievements. Benefits: We offer a range of employee benefits, including health, dental, and vision insurance, as well as retirement savings plans and paid time off. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and supporting the success of our stores, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to providing a positive and inclusive work environment, with opportunities for growth and development. Join our team today and become part of a dynamic and supportive community, dedicated to making a difference in the lives of our customers and employees. Apply now to become a Customer Service Representative at blithequark and start your journey to a rewarding and challenging career in retail sales and store operations support. Apply for this job