**Experienced Customer Service Representative – Remote Work Opportunity with arenaflex**

**Join arenaflex, a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging.** Are you looking for a career change with a company that earns prestigious awards such as World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth? Do you want to join a diverse team from 40 countries where all members contribute and support each other's success and well-being, united as One arenaflex? Then a remote Customer Service Representative position at arenaflex is just the right place for you! **About arenaflex** arenaflex is a global organization that helps the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. We're passionate about providing exceptional customer service experiences and are committed to nurturing a true people-first, inclusive culture and a genuine sense of belonging. Our purpose is to empower our people to succeed, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences. **Career Growth and Personal Development** This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **What You Will Do in This Role** As a Concentrix Customer Service Representative working from home, you will: * Review existing customer accounts to ensure we're caring for all of their needs and maintaining the accuracy of their account services and information * Maintain acceptable production levels as set by management * Provide details on discount services to help retain and save customers * Standard verification and authentication for customer account integrity * Provide high-level customer service and empathy * Strong ability to ask probing questions to discover the wants, interests, and needs of our customers * Validating policy and what the customer has on their policy * Check status of claims * Must have the ability to deliver bad news and de-escalate critical situations * Be efficient in navigating multiple systems * Participate in ongoing training and self-development * Maintain advanced knowledge of procedures, product information, and online resource tools * Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies * Participate in activities designed to improve business performance * Ensure that all quality targets are met and maintained **Your Qualifications** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include: * Minimum of 6 months to 1 year of solid customer service experience * Must provide own equipment (personal desktop or laptop) - no Chromebooks or Apple products - bring your own device * High School Diploma or GED Required * Ability to effectively communicate with customers and ask discovery questions * Strong heart and mind for servicing others * Comfortable with Outlook, asynchronous tools, and Microsoft Excel * Must be comfortable being on web camera * Able to utilize tools and resources to efficiently serve our customers * Need to be able to articulate in a business acumen manner * Ability to break down complex subject matter into relatable knowledge for our customers * Ability to be flexible with the hours of operation * Open and receptive to feedback from leadership * Proactive in self-upskilling and knowledge training * Ability to cross-reference job aids while assisting a customer **What's in It for You** One of our arenaflex Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: * Opportunities for performance incentive opportunities that are provided consistently month over month * The opportunity to work from the comfort of your own home * A range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned * A supportive and inclusive work environment that values diversity and promotes a sense of belonging * Opportunities for career growth and advancement within arenaflex * A competitive compensation package and benefits **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a career change with a forward-thinking global organization, we encourage you to apply for this remote Customer Service Representative position at arenaflex. To apply, please visit our website and submit your application. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values diversity and promotes a sense of belonging. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! ```html Experienced Customer Service Representative – Remote Work Opportunity with arenaflex Join arenaflex, a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. About arenaflex arenaflex is a global organization that helps the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. We're passionate about providing exceptional customer service experiences and are committed to nurturing a true people-first, inclusive culture and a genuine sense of belonging. Our purpose is to empower our people to succeed, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences. Career Growth and Personal Development This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! What You Will Do in This Role Review existing customer accounts to ensure we're caring for all of their needs and maintaining the accuracy of their account services and information Maintain acceptable production levels as set by management Provide details on discount services to help retain and save customers Standard verification and authentication for customer account integrity Provide high-level customer service and empathy Strong ability to ask probing questions to discover the wants, interests, and needs of our customers Validating policy and what the customer has on their policy Check status of claims Must have the ability to deliver bad news and de-escalate critical situations Be efficient in navigating multiple systems Participate in ongoing training and self-development Maintain advanced knowledge of procedures, product information, and online resource tools Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies Participate in activities designed to improve business performance Ensure that all quality targets are met and maintained Your Qualifications Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include: Minimum of 6 months to 1 year of solid customer service experience Must provide own equipment (personal desktop or laptop) - no Chromebooks or Apple products - bring your own device High School Diploma or GED Required Ability to effectively communicate with customers and ask discovery questions Strong heart and mind for servicing others Comfortable with Outlook, asynchronous tools, and Microsoft Excel Must be comfortable being on web camera Able to utilize tools and resources to efficiently serve our customers Need to be able to articulate in a business acumen manner Ability to break down complex subject matter into relatable knowledge for our customers Ability to be flexible with the hours of operation Open and receptive to feedback from leadership Proactive in self-upskilling and knowledge training Ability to cross-reference job aids while assisting a customer What's in It for You One of our arenaflex Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: Opportunities for performance incentive opportunities that are provided consistently month over month The opportunity to work from the comfort of your own home A range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned A supportive and inclusive work environment that values diversity and promotes a sense of belonging Opportunities for career growth and advancement within arenaflex A competitive compensation package and benefits How to Apply If you're passionate about delivering exceptional customer experiences and are looking for a career change with a forward-thinking global organization, we encourage you to apply for this remote Customer Service Representative position at arenaflex. To apply, please visit our website and submit your application. Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values diversity and promotes a sense of belonging. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! ``` Apply for this job