Experienced Customer Service Representative – Remote Work Opportunity in Quebec for Dynamic Call Centre Team

Introduction to blithequark Imagine being part of a dynamic team that makes a difference in the lives of its members and clients every day. At blithequark, we strive to understand the unique needs of our community by providing personalized experiences that build loyalty and trust. As a leader in our industry, we are committed to equity, diversity, and inclusion, and we believe that our teams should reflect the diversity of the members, clients, and communities we serve. If you are passionate about delivering exceptional customer service and are looking for a remote work opportunity in Quebec, we invite you to join our call centre team and be part of our mission to make a positive impact. About the Role As a Customer Service Representative at blithequark, you will be part of a vibrant team that is dedicated to advising, supporting, and building loyalty with our members and clients. We have a variety of opportunities available to suit your professional interests, including member/client relations, life and health insurance, fraud prevention, credit analysis and collections, emergency communications, and more. Whether you are looking to start your career or take it to the next level, we offer a range of roles that will challenge you and help you grow. Key Responsibilities Provide exceptional customer service to our members and clients, responding to their inquiries and resolving their issues in a timely and professional manner Build strong relationships with our members and clients, understanding their needs and providing personalized solutions to meet their goals Work collaboratively with our team to achieve our business objectives and make a positive impact on our community Stay up-to-date with our products and services, as well as industry trends and developments, to provide accurate and informed advice to our members and clients Participate in ongoing training and development to enhance your skills and knowledge, and to stay current with our systems and processes What We Offer At blithequark, we believe in investing in our employees and providing them with a comprehensive range of benefits that support their well-being and career growth. When you join our team, you can expect: A competitive hourly rate starting at $25.13/hour, plus a shift premium (where applicable) An annual performance-related bonus that recognizes your contributions to our business 4 weeks of flexible vacation starting in your first year, to help you recharge and pursue your interests Reimbursement of health and wellness expenses, as well as telework equipment, to support your physical and mental well-being Group insurance, including telemedicine, to provide you with peace of mind and protection for you and your loved ones A defined benefit pension plan that provides predictable, stable income throughout your retirement, and helps you plan for your future Essential Qualifications Diploma of College Studies (technical DCS) in a relevant field, or equivalent experience At least 1 year of relevant experience in customer service, sales, or a related field Knowledge of French is required, and advanced level proficiency in English may be required for certain positions Ability to work in a fast-paced environment, with a strong focus on teamwork and collaboration Excellent communication and interpersonal skills, with a strong ability to build relationships and provide exceptional customer service Preferred Qualifications Experience in a call centre or customer service environment, with a strong understanding of our products and services Advanced level proficiency in English, with the ability to communicate effectively with English-speaking members and clients Knowledge of our systems and processes, with experience working in a similar role or industry Strong problem-solving and analytical skills, with the ability to think critically and outside the box Ability to work in a hybrid or telework environment, with a strong ability to self-motivate and manage your time effectively Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including ongoing education and training, mentorship programs, and career advancement opportunities. Whether you are looking to move into a leadership role or specialize in a particular area, we have the resources and support to help you achieve your goals. Work Environment and Company Culture Our work environment is dynamic, supportive, and inclusive, with a strong focus on teamwork and collaboration. We believe in fostering a positive and respectful workplace culture, where everyone feels valued and empowered to contribute. At blithequark, you will be part of a vibrant community that is passionate about making a difference, and we invite you to join us on this journey. How to Apply If you are a motivated and customer-focused individual who is looking for a remote work opportunity in Quebec, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, and we will be in touch with you soon. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Accessibility and Accommodations At blithequark, we are committed to creating a workplace that is inclusive and accessible to all. If you require any accommodations during the recruitment process, please do not hesitate to contact us. We are happy to provide support and accommodations to ensure that all candidates have an equal opportunity to succeed. Conclusion Joining blithequark is more than just a job – it's an opportunity to be part of a dynamic team that is making a positive impact in the lives of our members and clients. If you are passionate about delivering exceptional customer service, and are looking for a remote work opportunity in Quebec, we invite you to apply for this exciting role. With our comprehensive range of benefits, ongoing training and development opportunities, and commitment to diversity and inclusion, we believe that blithequark is the perfect place to build your career and achieve your goals. Apply for this job