**Experienced Customer Service Representative – Remote Work Opportunity at blithequark**

Are you ready to embark on a journey of self-discovery, growth, and adventure? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than blithequark, where we're seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. **About blithequark** blithequark is a leading global airline that prides itself on providing exceptional customer experiences. With a rich history of innovation and a commitment to excellence, we've become the go-to choice for travelers around the world. As a Customer Service Representative at blithequark, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers. **Why You'll Love This Role** As a Customer Service Representative at blithequark, you'll have the opportunity to: * Collaborate with customers in a friendly, efficient, and professional manner * Resolve customer complaints and issues in a timely and satisfactory manner * Provide exceptional customer service through various communication channels, including phone, email, and chat * Work collaboratively with colleagues to achieve team goals and objectives * Develop and maintain a deep understanding of blithequark's products and services * Stay up-to-date with industry trends and developments to provide expert advice to customers **Key Responsibilities** The following are the primary responsibilities of the Customer Service Representative role: * Issue, reissue, and discount traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler registration and front seat tasks (excluding curbside), resolve oversold seat tasks, and issue upgrades * Issue vouchers and coordinate with vendors for traveler lodging facilities, meals, and transportation; arrange refuel and revive * Perform traveler loading, including ticket lift and ticket lift/confirmation * Operate door reader/scanner and related duties, including pre-boarding, observing/checking carry-on items, and departure line standards * Operate jetways/bridges for the purpose of boarding and deplaning travelers * Make boarding and departure gate announcements * Convey domestic/international flight records * Perform traveler service flight close-out procedures * Accept, check, and label travelers' items at destination points, full-service ticket counters, and five-star ticket counters * Maintain a schedule of the flight loading process * Perform customer service hands-on training * Process and complete credit card transactions at stands in the ticket counter area and activation stations * Assist travelers with self-service booth registration and stand staff handling at ticket counters * Manage lines at ticket counter stands and ticket counters * Clear/confirm international reports at booth in the ticket counter area and activation stations * Accept and activate travelers' self-labeled bags at activation stations * Assist customers requiring special assistance or in-station; assist boarding, deplaning, and moving non-ambulatory travelers, special assistance travelers, and unaccompanied minors * Perform customer service work related to handling domestic flights and contractor/ground handling arrangements or agreements * Maintain regular and predictable attendance on site, including fulfilling any required overtime requirements * Answer and assist during security and emergency situations * Provide connecting traveler door information * Provide quality customer service in a professional manner and in accordance with American's standards **What You'll Need for Success** To excel in this role, you'll need: * A bachelor's degree or equivalent experience * Bilingual language skills may be required in certain areas * A valid, substantial driver's license as required by local authorities * Must meet FAA criminal record checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable * Must be able to obtain suitable airport power or potentially US Customs security identification, if necessary * Completion of a pre-employment drug screen, thorough background check, or fingerprinting to meet organization and security requirements * Must be eligible to work in the U.S. **Preferred Qualifications** While not required, the following qualifications will make you an even stronger candidate: * Training and experience in a customer service environment * Working knowledge of Sabre or other Traveler Service Systems * Past experience in a high-speed environment **What You'll Get** As a Customer Service Representative at blithequark, you'll enjoy a comprehensive benefits package, including: * Medical, dental, vision, and prescription coverage from day one * Flexible spending accounts and virtual doctor visits * 401(k) program with company matching * Additional benefits, including pet insurance, hotel discounts, and more **Join the blithequark Family** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. Our 20+ Employee Business Resource Groups (EBRGs) are designed to connect colleagues with customers, suppliers, networks, and investors, helping employees reach their full potential and creating a comprehensive workplace that addresses and exceeds the challenges of our diverse world. **Ready to Take Off?** If you're ready to embark on a journey of self-discovery, growth, and adventure, apply now to become a Customer Service Representative at blithequark. Apply for this job