**Experienced Full Stack Customer Support Representative – Premium Services at blithequark**

Are you ready to embark on a journey of growth, learning, and self-discovery? Do you want to be part of a dynamic team that values diversity, inclusivity, and exceptional customer service? Look no further than blithequark, where we're passionate about delivering unparalleled experiences to our customers. As a Premium Services Representative, you'll be at the forefront of our customer support team, providing top-notch assistance to our most valued clients. **Why You'll Love This Role** As a Premium Services Representative, you'll be the face of blithequark, ensuring that every interaction with our clients is nothing short of exceptional. You'll be responsible for providing personalized support, resolving issues efficiently, and exceeding customer expectations. Your passion for delivering outstanding service will shine through in every interaction, making you an invaluable asset to our team. **Key Responsibilities** As a Premium Services Representative, your primary duties will include: * Providing exceptional customer service to all clients, ensuring their needs are met and exceeded * Registering clients and verifying their access to clubs and lounges * Welcoming clients with a warm smile, offering refreshments, and providing a seamless experience * Booking and confirming flight reservations using our semi-automated business audit climate (SABRE) and Qantas Wise Keypad (QIK) * Checking in premium clients for their flights, handling changes, rebooking, and identification checks * Monitoring flights to identify delays, cancellations, or disruptions, and providing timely assistance to clients * Issuing client tickets, dropping traveler reservations, and adding clients to priority lists * Resolving client issues efficiently, escalating complex cases to higher-level support teams when necessary * Archiving client issues in the traveler name record (PNR) * Performing club enrollment or sales activities, such as Admirals Club and credit card enrollments * Coordinating services for top-tier clients, including Attendant Key and Five Star programs * Assisting clients with their luggage, as needed * Maintaining the presence of lounges or clubs, conducting walk-throughs, and ensuring cleanliness * Communicating with colleagues to ensure food and beverages are provided to club and lounge clients consistently * Supervising the activities of colleagues providing services, such as catering and sanitation, to clubs and lounges * Assisting clients with technology provided in clubs or lounges * Holding meeting rooms for same-day travel requests * Coordinating services for meetings happening in meeting rooms, including food and beverages * Completing open or close procedures for clubs and lounges * Addressing heightened client issues or concerns * Directing alcohol stock reviews with drink colleagues (at certain airports) * Screening KeyStar system to organize proper services for clients (e.g., government officials, OneWorld, Attendant Key, Five Star) (at certain airports) * Reporting to your station on time, as scheduled, and at your allocated station or area, including required overtime, varying shifts, weekends, and holidays **What You'll Need for Success** To excel in this role, you'll require: * A bachelor's degree in a relevant field * Bilingual language skills, depending on the location * Ability to pass FAA background checks to qualify for unescorted access to airport security identification display areas (SIDA), if applicable * Ability to obtain airport power and US Customs security identification, if relevant * Exceptional customer service and commitment to delivering outstanding experiences * Ability to work under pressure, handle multiple tasks simultaneously, and provide close attention to detail and customer care * Excellent communication and interpersonal skills, with the ability to connect with all levels of management and public contact * Service-oriented and self-motivated, with a high level of initiative * Willingness to attend training courses in Dallas/Fort Worth, Texas * Previous customer service experience, preferably in the travel industry * PC experience, preferably with airline systems * Strong organizational and regulatory skills * Ability to work irregular and extended hours, including weekends and holidays * Willingness to work on a regular and flexible basis **What You'll Get** As a Premium Services Representative at blithequark, you'll enjoy: * Competitive hourly rate of $26 * Comprehensive benefits package, including medical, dental, prescription, and vision coverage, starting on your first day * Health programs to help you stay well and achieve your goals * 401(k) program, with employer contributions available after one year * Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more * Opportunities for growth and development, with training and support to help you succeed * A dynamic and inclusive work environment, where you can be yourself and thrive **Join the blithequark Family** At blithequark, we're committed to creating a workplace that values diversity, inclusivity, and exceptional customer service. Our 20+ Employee Business Resource Groups (EBRGs) are designed to connect our colleagues to our customers, vendors, networks, and investors, helping them reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a deep sense of satisfaction and fulfillment as you contribute to the success of the world's largest airline? Join us at blithequark and be part of a team that's passionate about delivering unparalleled experiences to our customers. Apply Now! Apply for this job