**Experienced Customer Service Representative – Remote Transportation Services Support**

At blithequark, we're dedicated to revolutionizing the transportation services industry by providing exceptional customer experiences that exceed our members' expectations. As a key member of our remote customer service team, you'll play a vital role in ensuring our members receive the highest level of support and care. If you're passionate about delivering outstanding customer service, working in a dynamic environment, and making a positive impact on people's lives, we want to hear from you! **Why Join blithequark?** • Competitive hourly rate starting at $14.00 • Comprehensive benefits package, including medical, dental, and vision insurance • 401(k) Retirement Savings Plan with company match • Paid time off and paid parental leave • Opportunity to work from home with flexible hours • Chance to make a meaningful difference in our members' lives by assisting them in their healthcare journey **What to Expect (Job Responsibilities)** As a Customer Service Representative at blithequark, you'll be responsible for: • Receiving and documenting customer concerns in a timely and accurate manner • Ensuring all company procedures are followed and accurate trip data is input into our systems • Refer unresolved customer grievances to designated departments for further investigation and resolution • Reviewing and educating members on available services and their insurance coverage • Multitasking effectively to extract necessary information from multiple systems **What's Required (Qualifications)** To succeed in this role, you'll need: • A High School Graduate or General Education Degree (GED) • 0-2 years of related experience, with at least 6 months in a contact center or customer service role • Strong organizational skills, written, and verbal communication skills • Ability to type 35 words per minute or more and answer a high volume of calls (up to 100+ per day) • Proficiency in Microsoft Office Suite and ability to work independently under general supervision **How to Stand Out (Preferred Qualifications)** If you have: • Experience in a customer service position, particularly in a contact center environment • Familiarity with healthcare services or transportation logistics • Strong decision-making and problem-solving skills in a fast-paced environment • Ability to work overtime as required • Experience with remote work setups and requirements You'll be well on your way to becoming an exceptional Customer Service Representative at blithequark! **Skills and Competencies Required for Success** To excel in this role, you'll need to possess: • Excellent communication and interpersonal skills • Strong problem-solving and decision-making skills • Ability to work in a fast-paced environment with multiple priorities • Proficiency in Microsoft Office Suite and ability to learn new systems quickly • Strong organizational and time management skills • Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. You'll have access to: • Ongoing training and development opportunities • Mentorship and coaching from experienced team members • Opportunities for career advancement and professional growth • A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture Highlights at blithequark** We're proud of our company culture, which values: • Diversity, equity, and inclusion • Employee well-being and work-life balance • Open communication and transparency • Continuous learning and growth • Collaboration and teamwork **Compensation, Perks, and Benefits** As a valued member of our team, you'll enjoy: • Competitive hourly rate starting at $14.00 • Comprehensive benefits package, including medical, dental, and vision insurance • 401(k) Retirement Savings Plan with company match • Paid time off and paid parental leave • Opportunity to work from home with flexible hours **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you! Apply now to join our dynamic team at blithequark and take the first step towards a rewarding and challenging career. Apply Now! Apply for this job