**Experienced Customer Service Representative – Payment Posting and Patient Billing**

Are you a customer service professional with a passion for delivering exceptional patient experiences? Do you have a knack for resolving complex billing inquiries and ensuring seamless communication between patients, providers, and payers? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative – Payment Posting and Patient Billing. **About blithequark** blithequark is a pioneering biomedical research, treatment, and educational institution dedicated to the prevention and cure of cancer and other life-threatening diseases. With over 6000 employees, we are committed to a compassionate, patient-centered philosophy that sets us apart from other healthcare institutions. Founded in 1913 and headquartered in Duarte, California, blithequark is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's leading cancer centers that develops and institutes standards of care for cancer treatment. **Job Summary** As an Experienced Customer Service Representative – Payment Posting and Patient Billing, you will play a critical role in ensuring timely and accurate resolution of patient billing inquiries, complaints, and issues related to payment for outstanding balances, financial assistance options, and payment plan arrangements. You will be the primary point of contact for patients, providers, and payers, providing exceptional customer service and ensuring seamless communication throughout the billing process. **Key Responsibilities** • Respond to all incoming customer service patient inquiries (telephone, fax, mail, and web-based patient portal), complaints, or issues regarding patient billing and collections for blithequark Medical Center and/or Medical Foundation, either responding directly or referring the problem to an appropriate resource for resolution. • Perform all guarantor/patient customer service Medical Center and Medical Foundation related patient billing and handle patient/guarantor billing/claim inquiries, processing patient payments, establishing patient payment agreements for payment plans, updating patient's demographic and/or insurance updates, processing statement requests, taking corrective action(s) to address patient inquiry, including resolving account disposition. Post adjustments credit and/or debit to patient accounts as required. • Conduct all patient/guarantor correspondence account follow-up and documents in work queues to ensure adherence to blithequark Patient Business Office standards. Perform basic data functions such as address updates, certified mail acknowledgement, and other miscellaneous tasks associated with correspondence management. • Open, sort, and distribute mail twice a day. • Provide backup support for Self-Pay Account Following staff for any cross-coverage required, overflow, as defined by Manager, Patient Business Office. • Participate in programs and in using tools in support of building a high-performance culture via the blithequark standard responsibilities (e.g., performance measurement, people development, customer relationship management, etc.). • Service quality and work quality to meet required blithequark, state, and federal rules and regulations. • Maintain established productivity levels for the unit. • Maintain a positive customer service image when dealing with staff, patients, physicians, blithequark employees, insurance companies, and other outside vendors. Supports the success of a high-performing customer patient-centric organization by helping to champion and drive blithequark vision, to foster an environment in which continuous improvement in business processes and services is welcomed and recognized. • Follow established blithequark and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality. • Perform other related duties as assigned or requested. **Essential Qualifications** • High School Diploma or equivalent • Experience may substitute for minimum education requirements • At least 3 years prior customer service experience in a healthcare system (academic, hospital, and/or hospital, ambulatory setting) **Preferred Qualifications** • Bachelor's degree in a related field (e.g., business, healthcare administration) • Experience with patient billing and collections in a healthcare setting • Knowledge of medical terminology and coding • Strong communication and interpersonal skills • Ability to work in a fast-paced environment and prioritize multiple tasks • Proficiency in computer software applications (e.g., Microsoft Office, patient billing systems) **Skills and Competencies** • Excellent customer service and communication skills • Strong problem-solving and analytical skills • Ability to work independently and as part of a team • Strong organizational and time management skills • Ability to maintain confidentiality and handle sensitive information • Proficiency in computer software applications (e.g., Microsoft Office, patient billing systems) • Knowledge of medical terminology and coding (preferred) **Career Growth Opportunities and Learning Benefits** As a valued member of our team, you will have opportunities for career growth and professional development. We offer a comprehensive benefits package, including: • Competitive salary and benefits package • Opportunities for career advancement and professional development • Comprehensive training and onboarding program • Ongoing education and training opportunities • Collaborative and supportive work environment **Work Environment and Company Culture** blithequark is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We are proud to be an equal opportunity employer and welcome applications from diverse candidates. Our company culture is built on a foundation of compassion, integrity, and excellence, and we strive to create an environment that is supportive, collaborative, and fun. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: • Comprehensive health insurance • Retirement savings plan • Paid time off and holidays • Professional development opportunities • Collaborative and supportive work environment **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional patient experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We are proud to be an equal opportunity employer and welcome applications from diverse candidates. Apply for this job