**Experienced Customer Service Representative – Remote Support for Parents and Students at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives? Do you thrive in a fast-paced, dynamic environment and enjoy tackling challenges head-on? If so, we invite you to join our team at blithequark as a Customer Service Representative, where you will play a vital role in supporting and consulting our parent-clients and students. **About blithequark** blithequark is a cutting-edge education technology (Ed-Tech) company that provides K-12 extra-curricular learning services through science and technology. Our mission is to foster local children's ability to think critically, strengthen their logic skills, and help them fulfill their goals through innovative teaching techniques. We believe that love and technology can make education better, and we're committed to making a positive impact on the lives of millions of students and families around the world. **Your Role** As a Customer Service Representative at blithequark, you will be part of our Customer Success team, responsible for providing amazing customer experiences by supporting and consulting our parent-clients. Your primary responsibilities will include: * Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly. * Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction. * Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner. * Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls. **Key Responsibilities** * Provide exceptional customer service to parent-clients, responding to their inquiries and concerns in a timely and professional manner. * Build and maintain positive relationships with parents and students, ensuring their needs are met and exceeded. * Collaborate with internal teams to resolve customer issues and provide solutions that meet their needs. * Develop and maintain a deep understanding of our products and services, ensuring accurate and informed responses to customer inquiries. * Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date on industry trends and best practices. **What We're Looking For** * Previous customer service or customer-facing experience is highly desired, but not required. * Passion for learning and excitement to grow by tackling challenges head-on within a team. * Strong verbal and written communication skills, with the ability to understand and address customer needs. * Comfortable working in a remote, fast-paced, and dynamic environment. * Quick and clear in communication, with a knack for timely responses. * Fluency in Mandarin (speaking, reading, and writing) is essential. **Essential Qualifications** * High school diploma or equivalent required; degree in a related field (e.g., communications, education, business) preferred. * Previous customer service or customer-facing experience, with a proven track record of delivering exceptional customer experiences. * Strong verbal and written communication skills, with the ability to understand and address customer needs. * Ability to work in a remote, fast-paced, and dynamic environment. * Fluency in Mandarin (speaking, reading, and writing) is essential. **Preferred Qualifications** * Bachelor's degree in a related field (e.g., communications, education, business). * Previous experience in an Ed-Tech or education-related field. * Strong analytical and problem-solving skills, with the ability to think critically and creatively. * Experience with customer relationship management (CRM) software and other technology tools. **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams. * Strong problem-solving and analytical skills, with the ability to think critically and creatively. * Ability to work in a fast-paced, dynamic environment, with a high level of adaptability and flexibility. * Strong attention to detail, with the ability to maintain accuracy and precision in all interactions. * Fluency in Mandarin (speaking, reading, and writing) is essential. **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development, with ongoing training and development to enhance your skills and knowledge. * Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences. * Flexible remote work arrangements, with the ability to work from anywhere that suits you best. * Performance-based commission, with the opportunity to earn extra earnings based on your performance. **Work Environment and Company Culture** * blithequark is a remote-first company, with a flexible and dynamic work environment that allows you to work from anywhere that suits you best. * Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, with a focus on delivering exceptional customer experiences. * We value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees. **Compensation, Perks, and Benefits** * Competitive hourly rate of $18-$20 per hour. * Flexible remote work arrangements, with the ability to work from anywhere that suits you best. * Performance-based commission, with the opportunity to earn extra earnings based on your performance. * Ongoing training and development opportunities, with a focus on enhancing your skills and knowledge. * Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives, we invite you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job