**Experienced Customer Service Representative – Remote Opportunity in Texas**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we may have the purr-fect opportunity for you to join blithequark's award-winning customer service organization as a full-time Customer Service Representative. **About blithequark** blithequark is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. Our mission is to provide an unparalleled shopping experience for pet parents and their furry friends. We're not just a company – we're a community of passionate individuals who share a love for pets and a commitment to excellence. **Why Join blithequark's Customer Service Team?** As a Customer Service Representative at blithequark, you'll have the opportunity to engage with customers from all over the country, providing personalized support and solutions to their queries. You'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and driving business growth. Our customer-centric culture is built on the principles of empathy, active listening, and a willingness to learn and grow. **Key Responsibilities:** • Communicate with customers via phone, email, or chat, providing personalized support and solutions to their queries. • Research and problem-solve to resolve customer issues, think proactively, and set follow-ups as needed to ensure contact resolution. • Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike. • Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration. • Participate in ongoing training and development programs to enhance your skills and knowledge. • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction. **What You'll Need:** • 2 years of customer service experience in a fast-paced environment. • Strong written, verbal, and listening abilities, as demonstrated through a written assessment. • Ability to multi-task, maintain a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment. • Skill in computer usage for data entry and efficient internet browsing to assist customers. • Ability to adapt to change with the business needs of the company. • Flexibility to shift schedule and work overtime as needed by the business unit. • Dedication to maintain confidentiality and secure critical information. • High school graduate or equivalent experience. • Willingness and ability to pass a background check. **Technical Requirements:** • A work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience. • A work area acceptable for webcam use. • A reliable wired, high-speed internet and broadband connection with a download speed of at least 30 Mbps and an upload speed of at least 10 Mbps. • A cell phone or tablet that can be used for two-factor authentication through Okta Verify. **Why blithequark Customer Service?** At blithequark, we believe that our employees are the heart of our organization. We're committed to providing a supportive and inclusive work environment that empowers our Team Members to grow and thrive. Here are just a few reasons why you'll love working with us: • **YOU BELONG**: blithequark is a place where you can be your authentic self. Our pet parents and partners are from everywhere – different places and different walks of life. It's what makes them unique, and it's what makes us remarkable. • **YOU CAN GROW**: Our culture is for those who enjoy delivering results and becoming their best – no matter their role or location. • **YOU CAN MAKE A DIFFERENCE**: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. • **YOU WILL GET SUPPORT**: When you join blithequark Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best. • **YOU WILL GET REWARDED**: blithequark has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other experienced, hard-working, and passionate blithequarkians who are making an impact every single day. **Equal Opportunity Employer** blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. **Apply Now!** If you're ready to join a dynamic team that's passionate about delivering exceptional customer experiences, apply now to become a Customer Service Representative at blithequark! Apply for this job