**Experienced Customer Service Representative - Remote Opportunity at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive the highest level of support and service. If you're passionate about building strong relationships, resolving complex issues, and driving customer satisfaction, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team of experts is committed to delivering exceptional results, fostering a culture of collaboration and innovation, and making a positive impact on our customers and the communities we serve. As a remote customer service representative, you'll be part of a dynamic team that values flexibility, work-life balance, and professional growth. **Job Summary** We're seeking an experienced customer service representative to join our remote team at arenaflex. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, resolving complex issues, and driving customer satisfaction. If you're a motivated, detail-oriented, and customer-focused individual with a passion for building strong relationships, we encourage you to apply. **Key Responsibilities** * Provide exceptional customer service through phone, email, and chat support, ensuring timely and effective resolution of customer inquiries and issues * Key in sales orders daily with no more than 2 errors per month, maintaining high accuracy and attention to detail * Set up new clients as needed, ensuring seamless onboarding and a positive customer experience * Handle exception calls as needed, utilizing problem-solving skills and creative thinking to resolve complex issues * Provide support for sales reps as needed, collaborating with internal teams to drive customer satisfaction and loyalty * Set up initial standing orders for customers, maintaining standing orders, including holds, releases, and additions * Process exceptions into the Case module as needed, creating credit memos, filing freight claims, issuing call tags, and following defective product procedures * Process freight claims as needed, pursuing payment from carriers and filing claim paperwork * Perform in a manner consistent with arenaflex's Core Values and Purpose, adhering to company policies and procedures * Attend all scheduled meetings, missing no more than 10% annually, and clock in and out for work and lunch with no more than 1 error per month * Provide excellent customer service, following all OSHA and other safety guidelines, and actively demonstrating teamwork at all times **Essential Qualifications** * At least 2 years of experience in a relationship-building customer service environment for a tangible product or service * High school diploma or equivalent required; associate's or bachelor's degree preferred * Strong communication and interpersonal skills, with the ability to build rapport with customers and internal teams * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously * Proficiency in Microsoft Office and other productivity software **Preferred Qualifications** * 1 year of experience with ERP systems such as Epicor * High school diploma or better * Detail-oriented, with the ability to carry out tasks with all necessary details * Dedicated, with loyalty and integrity in all aspects of work * Team player, with the ability to work well as a member of a group * Growth opportunities, with a desire to take on more responsibility and perform well without outside help **Skills and Competencies** * Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions * Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously * Proficiency in Microsoft Office and other productivity software * Strong attention to detail, with the ability to maintain high accuracy and attention to detail in all aspects of work **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to supporting the growth and development of our team members. As a remote customer service representative, you'll have access to: * Ongoing training and development opportunities, including workshops, webinars, and online courses * Mentorship and coaching from experienced team members and leaders * Opportunities for career advancement and professional growth * Flexible work arrangements, including remote work options and flexible hours * Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values flexibility, work-life balance, and professional growth. As a remote customer service representative, you'll have the opportunity to work from the comfort of your own home, with access to: * State-of-the-art technology and equipment, including high-speed internet and reliable phone systems * Collaborative and supportive team environment, with regular virtual meetings and check-ins * Flexible work arrangements, including remote work options and flexible hours * Opportunities for socialization and connection with colleagues, including virtual events and team-building activities **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation and benefits package, including: * Competitive hourly rate, with opportunities for overtime and bonuses * Comprehensive health insurance, including medical, dental, and vision coverage * Retirement savings plan, including 401(k) matching and employee contributions * Paid time off, including vacation days, sick leave, and holidays * Flexible work arrangements, including remote work options and flexible hours * Opportunities for professional growth and development, including training and education assistance **Conclusion** If you're a motivated, detail-oriented, and customer-focused individual with a passion for building strong relationships, we encourage you to apply for the Experienced Customer Service Representative - Remote Opportunity at arenaflex. As a key member of our customer service team, you'll have the opportunity to drive customer satisfaction, resolve complex issues, and contribute to the growth and success of our company. Apply today and join our dynamic team of professionals who are dedicated to delivering exceptional customer experiences! Apply for this job