**Experienced Customer Service Representative – Remote Health Insurance Enrollment Support**

Are you a motivated and customer-focused individual looking for a new challenge in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives, where you'll play a vital role in delivering exceptional customer experiences and helping individuals navigate the complexities of health insurance enrollment. At blithequark, we're passionate about making finding and enrolling in health insurance simple, accessible, and stress-free. As a leader in the state-based marketplace, we've built a reputation for excellence in cloud-based enrollment tools, decision support systems, and innovative agent marketing solutions. Our commitment to empowering consumers, brokers, insurers, and state agencies has earned us numerous awards and recognition in the industry. As a Remote Customer Service Representative, you'll be part of a collaborative and supportive team that's dedicated to building a motivating and positive work environment, even in a remote setting. Our vision is to create a workplace where everyone feels valued, empowered, and inspired to grow. We believe that by working together, we can make a meaningful difference in the lives of our customers and the communities we serve. **Key Responsibilities:** * Deliver exceptional customer service experiences through inbound and outbound calls, online chat inquiries, and application data entry * Manage customer accounts and provide technical support to resolve issues and concerns * Interpret and follow defined procedures and policies to ensure compliance with regulated guidelines * Utilize creative problem-solving skills to address complex customer issues and find innovative solutions * Demonstrate flexibility and adaptability in a fast-paced environment with changing projects and updates * Prioritize tasks and manage time effectively to meet performance and attendance-based incentives * Participate in extensive self-study, training, and testing to maintain and improve skills and knowledge **Essential Qualifications:** * Moderate to advanced computer skills, with a high level of comfort learning new technology * Excellent verbal and written communication skills, with a high level of professionalism * Ability to work from home with a dedicated, private, and secure workspace * Personal laptop or desktop computer required for the Training Period * Commit to full attendance during the 3-week Training period * Complete a background check and health screening * Cable/Fiber Broadband Internet with a hard-wired ethernet connection required (NOT Compatible: Mobile Internet Service Providers and Satellite) **Preferred Qualifications:** * Previous experience in customer support or technical support role * Previous experience with Group and/or Individual health insurance, or the Affordable Care Act * Previous experience in a Call Center * Familiarity with CRM systems and practices * Spanish Bilingual, a plus **What We Offer:** * Paid Training to ensure your success in the role * Full-Time, Seasonal temp-to-permanent roles with opportunities for growth and development * Performance and attendance-based incentives, in addition to the base pay * The convenience of working from home with a collaborative and supportive team environment * 401K Match and Individual Coverage HRA (ICHRA) for your financial well-being * Paid time off (PTO) to recharge and relax **Why Join blithequark?** * Be part of a dynamic and innovative company that's shaping the future of health insurance enrollment * Enjoy a flexible and remote work environment that allows you to balance work and personal life * Develop your skills and knowledge in a fast-paced and challenging environment * Collaborate with a talented and dedicated team that's passionate about making a difference * Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity to join blithequark's team of Remote Customer Service Representatives. Apply for this job