**Experienced Customer Service Representative – Remote Food Service Support**

At blithequark, we're a leading IT consulting firm that harnesses the power of modern technologies to drive success across a diverse range of industries. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner for businesses seeking to thrive in today's fast-paced market. As we continue to grow and expand our services, we're seeking an experienced Customer Service Representative to join our remote team and contribute to the success of our Food Service Client. **About the Role** As a Customer Service Representative at blithequark, you'll play a vital role in providing exceptional support to our customers, sales team, and field partners. Your primary responsibility will be to handle service and delivery inquiries, resolve concerns, and maintain Gold Standard business relationships with our valued clients. You'll be the face of blithequark, ensuring that our customers receive the highest level of service and support. **Key Responsibilities** • Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management. • Utilize computerized systems for tracking, information gathering, and/or troubleshooting to resolve customer issues efficiently. • Answer basic questions and resolve basic problems, escalating complex issues to senior team members as needed. • Document issues, identify, and take appropriate actions to resolve inquiries, including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer-facing applications. • Actively re-direct incoming callers to self-service options, promoting a seamless customer experience. • Perform proactive outbound follow-up communications as necessary to ensure customer satisfaction and loyalty. • Process orders and other related voice and non-voice tasks as needed to meet client needs. **Requirements** • A High School Diploma or equivalent is required. • At least 2 years of Customer Service experience, with a proven track record of delivering exceptional service. • Previous call center experience is preferred but not required. • Previous experience in foodservice or foodservice distribution is preferred but not required. • A self-starter with excellent customer service skills, able to work independently and as part of a team. • Ability to select and apply standard policies and procedures. • Ability to resolve routine problems and questions independently, with minimal supervision. • Ability to pay close attention to detail and use time effectively, meeting deadlines and productivity targets. • Excellent oral and written communication skills, with good vocabulary, proper grammar, and the ability to independently compose routine written communications. • Ability to work in a fast-paced team environment, adapting to changing priorities and deadlines. **Requirements for Working From Home** • A private and secure space to do work uninterrupted by others in the home. • Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed. • All equipment needed for the job will be provided, but not the Ethernet cord. **Compensation and Benefits** • The hourly rate for this position is $14.50 per hour. • This position is also eligible for blithequark's discretionary annual incentive program, based on performance and subject to the terms of blithequark's applicable plans. • Benefits: blithequark offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. blithequark reserves the right to modify this information at any time, subject to applicable law. **Eligibility** blithequark will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application by August 22nd, 2025, and join our team at blithequark as we continue to shape the future of IT consulting and customer service. Apply for this job