**Experienced Customer Service Representative – Remote Call Center**

At arenaflex, we're revolutionizing the way people move money between buyers and sellers, making it possible for millions of people to achieve their financial goals. Our worldwide team is dedicated to delivering best-in-class payment technology and software solutions, and we're looking for talented individuals to join our dynamic team and make their mark on the payments technology landscape of tomorrow. **About arenaflex** arenaflex is a leading provider of payment solutions for credit, debit, prepaid, and merchant services. Our team of experts helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results. We're driven by our passion for success and our commitment to delivering exceptional customer experiences. **Job Summary** We're seeking an experienced Customer Service Representative to join our remote call center team. As a key member of our customer service team, you'll be responsible for responding to customer inquiries via telephone, providing problem resolution, and maintaining detailed knowledge of our products and services. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you! **Responsibilities** As a Customer Service Representative, you'll be responsible for: * Responding to customer inquiries via telephone to provide problem resolution in accordance with arenaflex's service standards * Receiving and/or placing telephone calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures * Answering customer telephone inquiries, orders, service needs, and complaints, responding where applicable or directing to technical/service areas * Maintaining detailed and current knowledge of arenaflex's products and services * Analyzing customer service needs for communication to service and technical departments, when applicable * Navigating a computerized data entry system or other relevant applications **What We're Looking For** We're looking for a customer-focused individual with: * High School Diploma or Equivalent * 6 months minimum call center experience, either remote or onsite * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong attention to detail and ability to maintain accurate records * Ability to work independently and as part of a team * Flexibility to work hours as assigned, including nights and weekends * Ability to be on camera during work hours **Desired Skills and Capabilities** * Acquires and applies job skills and learns arenaflex policies and procedures to complete assigned routine tasks * Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice * Has little or no role in the decision-making process * Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments * Works under close supervision **Benefits and Perks** arenaflex offers a comprehensive benefits package to all of our team members, including: * Medical, dental, and vision care * EAP programs * Paid time off * Recognition programs * Retirement and investment options * Charitable gift matching programs * Worldwide days of service **Compensation** The compensation for this position is $15 per hour, with the potential for maximum pay of $15 per hour. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our dynamic team and make your mark on the payments technology landscape of tomorrow. Apply Now! **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected]. Apply for this job