**Experienced Customer Service Representative - RCM Billing at arenaflex**

At arenaflex, we're revolutionizing the way mental health services are delivered through our cutting-edge tele-mental health platform. Our mission is to provide high-quality, culturally sensitive care to individuals in need, and we're seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative at arenaflex, you'll play a vital role in ensuring our patients receive exceptional care and support. You'll be the first point of contact for our customers, providing timely and effective solutions to their inquiries, concerns, and issues. If you're passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we want to hear from you. **About arenaflex** arenaflex is a pioneering tele-mental health service company that's committed to providing comprehensive, coordinated, and patient-centered care. Our team of dedicated professionals works together to deliver high-quality behavioral healthcare services that cater to the unique needs of our patients. We believe that great care happens when we work together, and we're looking for like-minded individuals to join our mission. **Responsibilities** As a Customer Service Representative at arenaflex, your primary responsibilities will include: * Responding to incoming calls and emails from customers within a 48-hour turnaround time * Assisting customers with requests for information, complaints, making appointments, and resolving issues * Collecting copays and deductible payments * Maintaining and updating customer and referral information * Ensuring patient forms contain all necessary billing information * Collaborating with the RCM Customer Service Team Lead to resolve complex customer issues * Staying up-to-date with arenaflex's policies, procedures, and product offerings to provide accurate information to customers **Education and Experience** While a high school diploma or equivalent is required, we prefer candidates with an associate degree or higher. Prior customer service experience is a plus, but not necessary. What's essential is your passion for delivering exceptional customer experiences and your ability to build strong relationships with our patients. **Required Skills and Qualifications** To succeed in this role, you'll need: * Strong written and verbal communication skills * Ability to communicate calmly and diplomatically with customers, co-workers, and visitors * Keen attention to detail, especially involving checking forms and documents for proper information * Working knowledge of Microsoft Office Suite or similar software * Proficient in customer service * Knowledge of medical insurance procedures * Active listening and comprehension skills **Preferred Qualifications** If you have: * Excellent communication skills * Strong customer service skills * Ability to build positive relationships with customers * Experience working in a healthcare or insurance environment * Familiarity with electronic health records (EHRs) or similar software You'll be well-suited for this role and can take your skills to the next level. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to: * Ongoing training and development programs to enhance your customer service skills * Opportunities for career advancement within the company * A collaborative and supportive work environment that encourages open communication and feedback * A comprehensive benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that everyone deserves to feel valued, respected, and supported, and we're committed to creating a workplace culture that reflects these values. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A comprehensive health insurance plan * Retirement savings plan with company match * Paid time off and holidays * Access to a flexible and remote work environment * Opportunities for career growth and development * A fun and supportive work environment with a team of dedicated professionals **Conclusion** If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you. As a Customer Service Representative at arenaflex, you'll have the opportunity to make a real difference in the lives of our patients and contribute to our mission of providing high-quality, culturally sensitive care. Apply now and join our team of dedicated professionals who are changing the face of mental health services. Apply Now! Apply for this job