Experienced Customer Service Representative – Pre-Licensed Insurance Agent for Dynamic and Supportive Team at arenaflex

Introduction to arenaflex and the Industry arenaflex is a pioneering, global digital business services company that is revolutionizing the way businesses operate by delivering cutting-edge, digitally powered solutions. With a workforce of over 500,000 passionate individuals speaking more than 300 languages, arenaflex boasts a global scale and local presence that empowers it to make a meaningful impact on communities, clients, and the environment. As a leader in the industry, arenaflex is committed to fostering a culture of innovation, collaboration, and growth, making it an exciting place to build a career. Job Overview As a Pre-Licensed Insurance Agent – Customer Service Representative at arenaflex, you will be at the forefront of delivering exceptional customer experiences, utilizing your excellent decision-making skills and innovation to resolve complex consumer issues and respond to concerns in a fast-paced environment. This role is ideal for individuals who thrive in dynamic settings, are passionate about customer service, and are eager to grow with a company that invests in its employees' futures. Key Responsibilities Resolve complex consumer issues and advise first-level representatives, ensuring that all customer interactions are handled with professionalism and care. Assist policyholders with billing questions and concerns, providing clear and concise information to address their needs. Provide support for any requested policy changes, ensuring a seamless experience for customers. Offer recommendations to policyholders and adjust as necessary, demonstrating a customer-centric approach to service delivery. Essential and Preferred Qualifications To be successful in this role, you must possess a minimum of 6 months of customer service experience, be over 18 years of age, and have a High School Graduate or GED equivalent. Call center experience is preferred, with a minimum of 6 months in this environment. You must also be located in South Carolina and be available to work various shifts, including evenings and weekends. Skills and Competencies Excellent oral and written communication skills, with the ability to articulate complex information in a clear and concise manner. Logical problem-solving abilities, with a proven track record of resolving customer complaints and concerns. Comfort with desktop computer systems, including familiarity with Windows operating systems and the ability to type at least 25 words per minute. Organizational and prioritization skills, with the ability to manage multiple tasks and responsibilities in a fast-paced environment. Career Growth Opportunities and Learning Benefits arenaflex is committed to investing in the future of its employees, offering a comprehensive 5-day paid training program to help you prepare for the State Insurance Exam. This program covers all associated costs and provides study materials, demonstrating arenaflex's dedication to your professional development and growth. Many employees have advanced their careers within the company, showcasing arenaflex's commitment to internal growth opportunities and its desire to see its employees succeed. Work Environment and Company Culture arenaflex fosters an engaging and collaborative environment where employees from diverse backgrounds can thrive and develop their potential. The company values a balanced high-tech and high-touch approach blended with deep industry expertise, creating a unique and dynamic work setting. With a strong focus on employee wellness and engagement, arenaflex offers various programs and opportunities for professional development, ensuring that you have the support and resources you need to excel in your role. Compensation, Perks, and Benefits arenaflex offers a comprehensive benefits package that includes competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs. You will also have access to paid training, ensuring that you have the skills and knowledge you need to succeed in your role. With a commitment to employee wellness and a supportive work environment, arenaflex is dedicated to helping you achieve your personal and professional goals. Why Work in Columbia, SC Columbia, SC, offers a vibrant community with a rich history, diverse culture, and numerous recreational opportunities. The city's friendly atmosphere and affordable cost of living make it an attractive place to live and work. With a growing job market and a supportive community, Columbia is an ideal location for personal and professional growth, providing you with the perfect balance of work and play. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Pre-Licensed Insurance Agent – Customer Service Representative position at arenaflex. With its commitment to employee growth, comprehensive benefits package, and dynamic work environment, arenaflex is the perfect place to build a successful and fulfilling career. Join our team today and discover a workplace that is dedicated to your success and well-being. Apply for this job