Experienced Customer Service Representative – Patient-Centric Health Care and Pharmacy Support – Work from Home Opportunity in Nevada

Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We believe in empowering every team member to feel the impact of their role in transforming our culture and accelerating innovation to make health care more personal, convenient, and affordable. Our Culture and Values arenaflex's Heart At Work Behaviors support our purpose and are the foundation of our culture. We strive to create an environment where everyone feels valued and empowered by the role they play. Our team is passionate about providing excellent customer service with empathy, resolving patients' questions on the first call, and making a positive impact on their lives. If you derive satisfaction from knowing you've helped someone, we invite you to join our team. Position Summary The Customer Service Representative role at arenaflex is a unique opportunity to interact directly with patients, influencing generic utilization, therapy changes, answering questions, solving problems, providing education, and maintaining our reputation for high-quality service. This position requires independent and self-directed performance while working collaboratively as part of a greater team. The primary focus is on communicating the benefits of generics or other appropriate therapies to patients, with the goal of providing overall savings to patients and clients. Key Responsibilities Communicate the benefits of generics or other appropriate therapies to patients to achieve overall savings. Work closely with the Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications. Conduct numerous adherence outreach efforts to ensure patients stay on their medications and remain adherent and compliant to their therapies. Effectively handle incoming and outgoing phone calls to patients, clients, and other customers, proactively gaining patient and order information. Utilize knowledge of insurance, health care, and reimbursement-related requirements for dispensing, processing new referrals, and providing customer education. Routinely assess and identify problems, escalating issues to a pharmacist as necessary. Qualifications and Requirements To succeed in this role, you will need: 1+ years of customer service experience handling and resolving customer needs over the phone. 6+ months of high-volume customer service experience working in Windows, Microsoft, or another similar application. Must reside in the state of Nevada . Verifiable High School Diploma, GED, or equivalent required. Preferred Qualifications While not required, the following qualifications are preferred: Experience in health care, pharmacy, or a related field. Knowledge of medical terminology and pharmacology. Previous experience working in a fast-paced, high-volume customer service environment. Skills and Competencies To excel in this role, you will need: Excellent communication and interpersonal skills to effectively interact with patients, clients, and team members. Strong problem-solving and analytical skills to resolve customer issues and identify solutions. Ability to work independently and as part of a team , with a strong focus on collaboration and teamwork. Proficiency in Windows, Microsoft, or similar applications , with the ability to learn new systems and technologies. Career Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. We offer a comprehensive training program to ensure your success in this role, as well as opportunities for professional development and advancement. Our team is passionate about learning and growing, and we encourage our team members to pursue new skills and knowledge to enhance their careers. Work Environment and Company Culture arenaflex offers a dynamic and supportive work environment that is focused on delivering exceptional customer service. Our team is passionate about providing excellent service with empathy, and we strive to create a positive and inclusive work environment that values diversity and promotes teamwork. We believe in recognizing and rewarding our team members for their contributions and achievements, and we offer a range of benefits and perks to support their well-being and success. Work from Home Flexibility We offer Work from Home flexibility for this role, provided you meet our standards. To be eligible, you must maintain your own internet with approved speed requirements and have a secure workspace free from distractions. Adherence to HIPAA and governmental compliance is required in this role. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package for this role, with a pay range of $17.00 - $28.45 per hour. We also offer a range of benefits, including medical, dental, and vision insurance, as well as a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and numerous well-being programs. Our team members enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to making a positive impact on the lives of our patients and customers, and we believe that our team members are the key to our success. Join our team and be part of a dynamic and supportive work environment that values diversity, promotes teamwork, and recognizes and rewards outstanding performance. To apply, simply follow our two-step application process: Apply Online and take our Virtual Job Tryout to fast track the recruitment process and start your career with arenaflex. We look forward to hearing from you! Apply for this job