Experienced Azure Customer Engineer – Cloud Computing and Customer Experience Specialist

Introduction to arenaflex At arenaflex, we are driven by a passion for innovation and a commitment to empowering every person and every organization on the planet to achieve more. As a leader in the tech industry, we recognize the importance of delivering exceptional customer experiences and providing world-class cloud services that meet the evolving needs of our clients. Our mission is to transform arenaflex Cloud customers into fans, and we are dedicated to making this vision a reality through our deep engineering engagements, customer-obsessed approach, and relentless pursuit of excellence. About the Role We are seeking an experienced and highly skilled Azure Customer Engineer to join our team at arenaflex. As a key member of our Azure Customer Experience Platform (CXP) team, you will play a critical role in driving the resolution of complex critical problems, supporting key customer projects on Azure, and acting as the voice of the customer within arenaflex to escalate problems and drive prioritization of platform/support improvement needs. If you are a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team, we encourage you to apply for this exciting opportunity. Key Responsibilities Proactive Customer Engagement : Understand and support customers' key solutions, workloads, and priorities on Azure, including regular engagement on trend analysis, proactive monitoring, and event planning. Strategic Project Execution : Own project-level Azure issues and actively drive them towards resolution, ensuring support and engineering readiness for key milestones. Critical Problem Resolution : Lead Azure Support to drive fast mitigation of issues impacting critical workloads and provide timely communication in a 24x7x365 global support environment. Case Ownership : Directly own a subset of customer support cases from end to end, delivering a great customer support experience and continuously growing Azure technical skills. Root Cause Analysis (RCA) Ownership : Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues. Engineering Engagement : Relentlessly champion and advocate for driving product feedback, feature requests to address customer pain points, and improve Azure resiliency. Essential Qualifications Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years of experience in the software industry related to technology. OR equivalent experience. Ability to meet arenaflex, customer, and/or government security screening requirements. Citizenship verification: This role requires verification of U.S. citizenship due to citizenship-based legal restrictions. Preferred Qualifications Bachelor's Degree in Engineering, Computer Science, or related field AND 5+ years of software industry experience related to technology. OR equivalent experience. 1+ year(s) of customer-facing experience. 10+ years of experience in product/service/project/program management or support delivery driving large, strategic, and complex programs across diverse stakeholders with many critical dependencies. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As an Azure Customer Engineer, you will have access to a wide range of training and development opportunities, including technical skills training, leadership development programs, and mentorship opportunities. You will also have the chance to work with a talented and diverse team of professionals who are passionate about cloud computing and dedicated to delivering exceptional customer experiences. Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive and collaborative work environment. We believe in empowering our employees to take ownership of their work, to innovate, and to make a meaningful impact on our customers and our business. Our culture is built on a foundation of respect, integrity, and accountability, and we are committed to creating a workplace where everyone can thrive. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary range of $98,300 - $193,200 per year, depending on location and experience. We also offer a range of perks and benefits, including health insurance, retirement savings plans, and paid time off. For more information on our compensation and benefits package, please visit our website. Conclusion If you are a motivated and customer-obsessed individual who is passionate about cloud computing and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As an Azure Customer Engineer, you will have the chance to make a meaningful impact on our customers and our business, while also developing your skills and advancing your career. Don't miss out on this opportunity to join a talented and diverse team of professionals who are dedicated to transforming arenaflex Cloud customers into fans. Apply now to become a part of our dynamic team and take the first step towards an exciting and rewarding career at arenaflex! Apply for this job