**Experienced Customer Service Representative – Patient Care and Commercial Account Management**

At arenaflex, we're dedicated to delivering exceptional patient care and commercial account management services that exceed our customers' expectations. As a key member of our team, the Customer Service Representative (CSR) plays a vital role in handling initial customer contact, either in person, over the telephone, or via the web. This dynamic role requires a unique blend of communication skills, technical expertise, and problem-solving abilities to provide timely, efficient, accurate, and courteous service to our patients, caregivers, referral sources, and commercial accounts. **Job Overview** As a Customer Service Representative at arenaflex, you will be responsible for receiving, qualifying, and processing customer orders in a timely and efficient manner. You will also be involved in investigating and responding to customer inquiries regarding shipments, products, deliveries, and complaints. Your primary goal will be to provide exceptional customer service while adhering to all state and federally mandated documentation standards. **Key Responsibilities** * Adhere to all state and federally mandated documentation standards to ensure compliance and accuracy. * Maintain and/or enter patient account profile information and accurate referral source data to ensure seamless communication and service delivery. * Enter all documentation in the computer system accurately daily as required to maintain up-to-date records. * Perform electronic verification of insurance as needed to ensure accurate billing and reimbursement. * Open new customer computer files and complete required documents before passing on account to the billing department to ensure smooth processing. * Accurately and efficiently create the appropriate delivery, billing, and collection of paperwork to meet customer needs. * Enter and confirm work orders and monitor open orders for accuracy and completion to ensure timely delivery. * Greet retail customers quickly and professionally, answer inquiries, and complete sales at the front cash register to provide exceptional customer service. **Intake and Insurance Verification** * At intake, prepare patient paperwork and enter all patient data correctly, including demographic information, physician, diagnosis, and payer, based on customer interviews. * When appropriate, assess the needs of the patient and make decisions regarding patient service based on analysis of assessment of physician's prescription. * Determine the best method for providing service while evaluating reimbursement and cost impact to the company, making decisions based on customer need, vendor pricing, and third-party reimbursement possibilities. **Telephone Orders** * Answer phones by the third ring, using all features of the phone effectively, and using hold only for short times and with good follow-up to provide timely and efficient service. * Utilize your communication skills to resolve customer inquiries and concerns in a professional and courteous manner. **Benefits and Perks** At arenaflex, we're committed to providing a comprehensive benefits package that supports the well-being and success of our employees. Our benefits include: * Dental insurance to protect your smile and oral health. * Flexible spending account to help you manage your finances and achieve your goals. * Health insurance to provide peace of mind and protect your health. * Life insurance to ensure the financial security of your loved ones. * Paid time off to recharge and refocus. * Vision insurance to protect your eyesight and overall well-being. **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred. * 1-2 years of customer service experience in a healthcare or commercial setting. * Strong communication and interpersonal skills to effectively interact with patients, caregivers, referral sources, and commercial accounts. * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities. * Basic computer skills and proficiency in electronic documentation systems. * Strong problem-solving and analytical skills to resolve customer inquiries and concerns. **Preferred Qualifications** * Experience in a patient care or commercial account management setting. * Knowledge of electronic documentation systems and insurance verification processes. * Certification in customer service or a related field. * Bilingual or multilingual skills to serve a diverse customer base. **Skills and Competencies** * Excellent communication and interpersonal skills to effectively interact with patients, caregivers, referral sources, and commercial accounts. * Strong problem-solving and analytical skills to resolve customer inquiries and concerns. * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities. * Basic computer skills and proficiency in electronic documentation systems. * Strong attention to detail and accuracy to ensure compliance and quality service delivery. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to supporting the growth and development of our employees. We offer a range of training and development opportunities to help you advance your career and achieve your goals. Our learning benefits include: * On-the-job training and mentorship to help you develop your skills and expertise. * Access to online training and development resources to support your career growth. * Opportunities for advancement and career progression within the company. * Recognition and rewards for outstanding performance and contributions to the team. **Work Environment and Company Culture** At arenaflex, we're proud to offer a dynamic and supportive work environment that fosters collaboration, innovation, and growth. Our company culture is built on a foundation of respect, empathy, and excellence, and we're committed to providing a workplace that is inclusive, diverse, and welcoming to all employees. **Compensation and Benefits** We offer a competitive compensation package that includes: * Hourly rate: $18.00 - $22.00 per hour. * Comprehensive benefits package, including dental, flexible spending account, health, life, paid time off, and vision insurance. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply Now! Apply for this job