**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

**Job Type:** Permanent **Positions:** 8 **Location:** Bristol, Connecticut, 06010 **Job Closing Date:** December 24, 2024 **About arenaflex** arenaflex is a dynamic and innovative organization that thrives on delivering exceptional customer experiences. Our mission is to empower individuals and communities through the dissemination of spiritual knowledge and resources. As a leading publisher of the works of Watchman Nee and Witness Lee, we strive to provide authoritative and definitive collections of treasures that inspire and guide believers in their pursuit of the divine life and the building up of the church. **Job Summary** We are seeking an experienced and customer-focused Customer Service Representative to join our team in a remote capacity. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, resolving issues, and promoting our products and services. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Customer Service Representative with arenaflex, you will be responsible for: * Offering customers pricing, delivery, and product information in a courteous and professional manner * Responding to customer inquiries, resolving issues, and performing other marketing tasks, such as promoting and selling products, and processing or confirming sales * Monitoring and addressing commercial requirements on customers' portals and forwarding quality and technical needs to the appropriate department * Making and receiving non-routine phone calls that may require deviation from standard procedures * Addressing customer questions, comments, or complaints while adhering to established guidelines * Preparing responses to customers in the required format * Serving as a liaison between customers and various departments within the company * Maintaining records and assisting in preparing required reports * Acting as the company contact for customer returned Airborne/Warranty parts while adhering to established guidelines * Providing back-up relief for the company's receptionist and alternate coverage for job duties when other departmental co-workers are not present * Completing tasks promptly and ensuring that output generally meets or exceeds expectations * Producing work that is accurate and rarely contains errors * Conducting oneself in a business-like and respectful manner * Adapting productively to changes and performing other essential tasks as assigned * Providing timely and accurate information to incoming customer order status and product knowledge requests * Processing customer orders/changes/returns according to established department policies and procedures * Working closely with the credit department to resolve disputed credit items * Providing timely feedback to the company regarding service failures or customer concerns * Partnering with the sales team to meet and exceed customer's service expectations * Maintaining a sound working knowledge of all markets and product conditions * Notifying and assisting buyers, operations, and sales support persons by communication of customer's needs and preferences * Maintaining effective, professional relationships with customers, vendors, and fellow employees * Organizing and providing assistance for special sales, promotions, seasonal items **Essential Qualifications** * Legally authorized to work in the U.S. * Ability to effectively present information and respond to questions from co-workers and customers * Ability to interact effectively with various interrelated departments * Ability to gain extensive knowledge of the company's product lines and applications * Possess effective time management skills * Exhibit attention to detail * Maintain a continuous improvement mindset * Possess the availability, flexibility, and maturity to represent the company * Ability to sit for extended periods in front of a computer **Preferred Qualifications** * Experience in the manufacturing or aerospace industry * Previous customer service experience in a remote or call center environment * Familiarity with customer relationship management (CRM) software * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and adapt to changing priorities **Benefits** As a valued member of our team, you will enjoy a comprehensive benefits package, including: * Competitive hourly rate: $33-40 per hour * 401K plan with company matching * Donation-matching program * Employee events and recognition programs * Flexible schedules and work-from-home options * Flexible spending accounts * Free food and coffee * Game rooms and gym memberships * Life insurance and maternity/paternity paid leave * Medical, dental, and vision insurance * Mobile phone discount * Paid holidays and sick days * Performance bonus and professional development opportunities * Retirement/pension plans and vacation/paid time off **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. **arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.** Apply for this job