Experienced Customer Service Representative – Parent Liaison for Leading Plagiocephaly Treatment Specialist – arenaflex (Remote)

Welcome to arenaflex arenaflex is the world's premier organization dedicated to researching, diagnosing, and treating plagiocephaly, commonly known as flat head syndrome. With an unparalleled track record of successfully treating over 300,000 babies, we have established ourselves as the plagiocephaly experts. Our mission is to provide compassionate, efficient, and high-quality care to families affected by this condition. We are now seeking a skilled and empathetic Customer Service Representative to join our rapidly expanding team as a Parent Liaison, working remotely to deliver exceptional support to our families. About the Role As a Customer Service Representative – Parent Liaison at arenaflex, you will play a vital role in building strong relationships with families, healthcare providers, and insurance companies. Your primary objective will be to educate potential families about our evaluation appointment, treatment process, and insurance procedures, ensuring a seamless and stress-free experience for all parties involved. You will be the first point of contact for many families, and your ability to provide outstanding customer service, answer questions, and address concerns will be essential in making a positive impact on their journey with us. Key Responsibilities Provide exceptional customer service to families over the phone, responding to inquiries, and resolving issues in a compassionate and efficient manner. Accurately enter patient registration information and schedule initial appointments, identifying potential conflicts or trends for each clinic schedule. Coordinate information between referring physicians, insurance companies, and our treatment clinics to ensure a smooth and timely process. Review cost-share amounts, co-payments, and financial responsibilities with families, ensuring they are well-informed and prepared for their treatment journey. Manage variable call volumes on multiple queues, handling an average of 40 to 70 calls per day while maintaining excellent customer service standards. Requirements and Qualifications To be successful in this role, you will need: 1-2 years of customer service or related experience, preferably in a healthcare or medical environment. 1-2 years of experience working with computer software, including proficiency in data entry and scheduling systems. Exceptional communication skills, including phone etiquette and human relations, with the ability to work with people from diverse backgrounds. A proactive mindset with the ability to absorb new information in a timely manner, prioritizing daily tasks to manage individual workload effectively. Professional demeanor in both written and spoken communication with families, providers, and coworkers, maintaining confidentiality and discretion at all times. What We Offer At arenaflex, we are committed to providing our employees with a comprehensive benefits package, including: Medical, Vision, and Dental Insurance to support your overall well-being. 401k Retirement Plan to help you plan for your future. Flex Spending Plans to assist with out-of-pocket expenses. 3.5 Weeks Paid Time Off plus 7 paid Holidays to ensure a healthy work-life balance. Life Insurance and Short/Long Term Disability Insurance to provide peace of mind. A competitive hourly rate of $17.00 - $18.00, dependent on relevant experience, and a $1,000 Sign-On Bonus* to welcome you to our team. Career Growth and Development At arenaflex, we are dedicated to helping our employees grow and develop in their careers. As a Customer Service Representative – Parent Liaison, you will have access to: Comprehensive training programs to enhance your skills and knowledge in customer service, plagiocephaly treatment, and insurance procedures. Ongoing coaching and feedback to support your professional development and career advancement. Opportunities to work with a talented and compassionate team of professionals who share your passion for delivering exceptional patient care. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work environment, which is built on the values of compassion, integrity, and excellence. As a remote employee, you will be an integral part of our team, working collaboratively with colleagues across the country to achieve our mission. We foster an inclusive and diverse workplace, where everyone feels valued, respected, and empowered to contribute their unique perspectives and ideas. How to Apply If you are a motivated and empathetic customer service professional looking to make a difference in the lives of families affected by plagiocephaly, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our recruiting department. We look forward to welcoming you to our team and working together to provide exceptional care and support to our families. Important Notes Please note that applicants must be authorized to work for any employer in the U.S., and we are unable to sponsor or take over sponsorship of an employment Visa at this time. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Once your application has been reviewed, you will receive an update on your status via email, so please keep an eye on your spam and junk mail. We appreciate your interest in joining our team and look forward to hearing from you soon. 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