Experienced Customer Service Representative (Night Shift) – Delivering Exceptional Support in a Dynamic Gaming Environment

Introduction to arenaflex arenaflex is a leading global casino-entertainment company with a growing omni-channel presence, operating 15 casinos across 10 states, a golf course, a horse racetrack, and holding licenses in 18 states. With a diverse portfolio that includes online gaming, sports betting, and iCasino platforms, we are committed to providing our customers with unparalleled entertainment experiences. Our team of over 10,600 employees is dedicated to delivering exceptional service, and we are now seeking a skilled Customer Service Representative to join our night shift team. About the Role We are looking for a professional and enthusiastic Customer Service Representative to provide top-notch support to our customers. As a key member of our call center team, you will be responsible for answering questions, resolving complaints, and troubleshooting issues related to our products and services. Your goal will be to deliver a positive experience for every customer, ensuring that their inquiries are fully resolved and that they leave with a lasting impression of our brand. Key Responsibilities Understand and address customer needs, complaints, or issues with products or services in a timely and professional manner Respond efficiently and accurately to customer contacts, explaining possible solutions and alternatives in a clear and courteous way Engage in active listening with customers, confirming or clarifying information, and diffusing tense situations with empathy and understanding Utilize software, databases, scripts, and tools to resolve customer issues and improve overall service quality Strive to meet or exceed call center metrics while maintaining exceptional customer service standards Participate in training, coaching, and learning opportunities to expand knowledge of our company, products, and services Adhere to all company policies and procedures, ensuring compliance and integrity in all interactions What We're Looking For To succeed in this role, you should have a passion for creating amazing customer experiences, a growth mindset, and excellent problem-solving skills. You should be able to balance quality and quantity, think critically, and communicate effectively with customers and colleagues alike. Essential Qualifications High School Diploma or equivalent Exceptional customer service skills, with a minimum of 1 year of experience in a contact center or retail environment Proficiency with computers, including our CRM and tools, as well as basic troubleshooting skills Excellent communication skills, both verbal and written, with fluency in English (Spanish language skills are preferred but not required) Able to work in a fast-paced environment, sitting for extended periods, and performing repetitive hand and wrist movements Preferred Qualifications Troubleshooting technical skills, with experience in online gaming, sports betting, or iCasino platforms a plus Knowledge of multiple platforms and operating systems, with experience working in a dynamic and ever-changing industry Previous experience working in a call center or customer-facing role, with a proven track record of delivering exceptional customer service What You'll Get At arenaflex, we offer a competitive salary and benefits package, including annual vacation, annual bonus, 401(k) program, health insurance, and home office allowance. Our benefits packages are tailored to fit each location, so you can expect a unique and personalized experience. Our DNA and Values At arenaflex, we are driven by a set of core values that we call our DNA. We strive to embody these values in everything we do, including: Always being ready to adapt and innovate, embracing change and seeking new opportunities Believing that you make the difference, and that every employee has the power to create a positive impact on our customers and our business Being all one team, working together to achieve common goals and celebrating our diversity and individuality Learning every day, seeking new knowledge and experiences, and driving continuous improvement and growth Loving to lead, thinking differently, and seeking innovation and excellence in everything we do Equal Opportunities and Diversity At arenaflex, we are committed to promoting equal opportunities in employment and working conditions. We believe that diversity, equity, and inclusion are essential to our success, and we encourage a culture where everyone can be themselves at work. We do not discriminate against employees or job applicants on the basis of race, color, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability. Flexible Working We believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever possible, offering a flexible blend of working in the office and from home. Salary and Benefits The salary for this role is $42,000 USD per year, with a comprehensive benefits package and opportunities for growth and development. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and become part of a dynamic and innovative company that is shaping the future of the gaming industry. Apply now and take the first step towards a rewarding and challenging career with a leading global entertainment company. Apply for this job