**Experienced Customer Service Representative/Inside Sales Representative – HVAC Sales and Support**

At arenaflex, we're on a mission to revolutionize the way people experience comfort and convenience in their daily lives. As a leading provider of innovative HVAC solutions, we're committed to delivering exceptional customer service and support that exceeds our customers' expectations. We're now seeking a highly skilled and motivated Customer Service Representative/Inside Sales Representative to join our team in Beaumont, TX. **Why Join arenaflex?** At arenaflex, we believe in creating a work environment that's inclusive, supportive, and empowering. Here are just a few reasons why you'll love working with us: * **Benefits from Day One**: Enjoy comprehensive benefits, including medical, dental, and vision coverage, starting from your first day of employment. * **Training and Development**: Take advantage of our extensive training programs to develop new skills and advance your career. * **Growth Opportunities**: With a global presence and a family of brands backed by Daikin Industries, Ltd., the possibilities for growth and advancement are endless. * **Global Company Culture**: Be part of a diverse and dynamic team that's shaping the future of HVAC solutions. **Key Responsibilities:** As a Customer Service Representative/Inside Sales Representative, you'll play a critical role in delivering exceptional customer service and support to our customers. Your key responsibilities will include: * **Sales and Customer Service**: Sell arenaflex products and services to prospective and established customers through face-to-face interactions, phone calls, emails, and faxes. * **Order Processing and Management**: Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates. * **Product Knowledge and Recommendations**: Stay up-to-date with the latest HVAC products and trends, and recommend alternate products based on cost, availability, or specifications as needed. * **Customer Communication and Support**: Provide accurate information regarding availability of in-stock items, assist customers with warranties and returns, and educate customers about product terminology, features, and benefits. * **Problem Resolution and Escalation**: Collaborate with the Branch Manager to determine the best methods to resolve problems and ensure customer satisfaction and adherence to arenaflex policies. * **Sales and Revenue Growth**: Generate new and repeat sales by providing product and technical information in a timely manner and periodically reaching out to customers to determine satisfaction with arenaflex products and services. * **Record-Keeping and Reporting**: Maintain accurate records and prepare reports on sales activities, including sales data, customer interactions, and product performance. **Essential Qualifications:** To succeed in this role, you'll need: * **3-6 years of progressive sales experience**, preferably in the HVAC industry. * **High School diploma or GED equivalent**, with some college education preferred. * **General Microsoft Office skills**, including Outlook, Excel, and Word. * **Working knowledge of database applications**. * **Effective and high-quality customer service/relationship management skills**, including phone and email etiquette. * **Positive, professional attitude**, with the ability to handle difficult customers and diffuse negative situations. * **Good phone etiquette and email etiquette**. * **Ability to deal with high-volume customer traffic**. * **Effective verbal and written skills**, with the ability to explain technical information clearly. * **Effective organizational and time management skills**, including the ability to prioritize and multitask. * **High level of attention to detail and accuracy**. * **Ability to establish positive working relationships with internal and external customers and employees**. * **Ability to use good judgment and strong work ethics and integrity on the job**. **Preferred Qualifications:** While not required, the following qualifications would be an asset: * **HVAC industry experience**, with knowledge of HVAC equipment and products. * **Experience with sales software and CRM systems**. * **Certifications or training in customer service, sales, or a related field**. **Work Environment and Physical Requirements:** This role requires: * **Ability to perform essential responsibilities with or without reasonable accommodations**. * **Legally authorized for employment in the United States**. * **Ability to work in a fast-paced, dynamic environment**. * **Ability to lift up to 25 pounds**, with occasional lifting of heavier objects. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an inclusive and supportive workplace. **How to Apply:** If you're a motivated and customer-focused individual with a passion for sales and customer service, we'd love to hear from you! Please submit your application through our website, and let's start a conversation about how you can join our team and make a difference in the lives of our customers. **Apply Now:** [Insert link to application portal] We can't wait to hear from you! Apply for this job