**Experienced Customer Service Representative I - Remote Opportunity to Empower Lives**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a pioneering company revolutionizing the healthcare industry by empowering individuals with disabilities and those aging to live independent and quality lives. At blithequark, we're not just a company – we're a community of dedicated professionals who share a common goal: to create exceptional outcomes for our clients and the millions of people who rely on them. Our team is the driving force behind our mission, and we're seeking a talented Customer Service Representative I to join our ranks. As a Customer Service Representative I, you'll be the primary point of contact for individuals self-directing Medicaid services in the home and their caregivers. You'll provide assistance and support, leveraging your knowledge of our products and services, as well as your exceptional customer service skills, to promptly and accurately address issues and ensure customer satisfaction. Your expertise will be essential in maintaining good knowledge of company systems and sensitive information/PHI handling procedures. **Key Responsibilities:** * Handle 40+ inbound and outbound calls, determining needs and providing one call resolution * Respond to customer inquiries with timely and accurate information * Use person-centered techniques in all participant interactions * Provide information on self-direction to ensure individuals can make informed decisions about their care * Assist individuals in completing paperwork or understanding program requirements * Represent blithequark in all interactions with the public, ensuring quality service to internal staff and external clients * Ensure the satisfaction of callers and professional handling of difficult or unusual situations * Conduct follow-up phone calls for quality and satisfaction * Participate in development, training, and other departmental meetings and adhere to corporate policies concerning the customer service department * Access blithequark software to retrieve information and update contact notes and other information into digital case records **Essential Qualifications:** * Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance * One year of experience performing customer support activities, preferably in a call center * Working knowledge of contact with the public and telephone; modern office procedures and methods * Good verbal and written communication skills * Ability to electronically document records to a web-based chart * Intermediate skills with Microsoft Office, email, and internet * Good problem-solving and listening skills * Ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results * Skill in the operation of a variety of office equipment, including computer and networks * CRM experience and/or Medicaid experience a plus * Bilingual skills a plus **Preferred Qualifications:** * Experience working in a remote environment * Familiarity with contact center software and technology * Strong knowledge of Medicaid services and self-direction programs * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **What We Offer:** * Competitive salary and bonus potential * Generous paid time off and flexible scheduling * Opportunities for career advancement and professional growth * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Access to cutting-edge technology and training programs * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Work Environment and Culture:** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives. We're dedicated to fostering a culture of innovation, collaboration, and continuous learning. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job