**Experienced Customer Service Representative I – Education and Student Support – Work from Home Opportunity at blithequark**

Are you passionate about delivering exceptional customer service and making a positive impact on students' lives? Do you thrive in a dynamic, supportive work environment where you can grow and develop your skills? Look no further! blithequark is seeking an experienced Customer Service Representative I to join our team and provide top-notch support to students, faculty, and staff. **About blithequark** blithequark is a leading educational institution dedicated to empowering students to reach their full potential. With a strong commitment to innovation, inclusivity, and excellence, we strive to create a vibrant learning community that fosters growth, creativity, and success. As a valued member of our team, you will be part of a dynamic organization that values diversity, equity, and social responsibility. **Why Join blithequark?** * **Full-time position with full benefits**: Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous paid time off policy. * **Competitive salary**: Receive a competitive salary that reflects your skills and experience. * **Opportunities for career advancement**: Grow and develop your career with blithequark, with opportunities for professional growth and advancement. * **Work from home within the Tri-County area**: Enjoy the flexibility of working from home within the Tri-County area, with the option to participate in onsite trainings and meetings. * **Supportive work environment**: Join a team that values collaboration, empathy, and open communication, where you can thrive and make a meaningful contribution. **What to Expect (Job Responsibilities)** As a Customer Service Representative I at blithequark, you will be responsible for: * **Assisting students with admissions, enrollment, registration, and financial aid processes**: Provide expert guidance and support to students navigating the complex process of admissions, enrollment, and financial aid. * **Providing information on academic procedures and processes**: Share your knowledge of academic procedures and processes with students, faculty, and staff, ensuring a smooth and seamless experience. * **Scheduling patient appointments and coordinating referrals**: Utilize your organizational skills to schedule appointments and coordinate referrals, ensuring timely and efficient service. * **Ensuring compliance with university policies and procedures**: Maintain a high level of knowledge and adherence to university policies and procedures, ensuring compliance and accuracy. * **Utilizing telephony software to track and monitor interactions**: Leverage our cutting-edge telephony software to track and monitor interactions, providing data-driven insights to inform our service delivery. **What We Require (Qualifications)** To succeed in this role, you will need: * **High School Diploma or Equivalent**: A high school diploma or equivalent is required, with a strong emphasis on customer service and communication skills. * **One year of customer service experience**: A minimum of one year of customer service experience is required, with a proven track record of delivering exceptional service. * **Proficient in English**: Strong English language skills are essential, with the ability to communicate effectively with students, faculty, and staff. * **Knowledge of medical terminology and HIPAA regulations**: Familiarity with medical terminology and HIPAA regulations is required, ensuring compliance and accuracy in your work. * **Experience using CRM systems**: Proficiency in CRM systems is essential, with the ability to utilize our telephony software to track and monitor interactions. **How to Stand Out (Preferred Qualifications)** While not required, the following qualifications will make you a strong candidate: * **Associate or Bachelor's degree**: A degree in a related field, such as education, communications, or business, is highly desirable. * **Experience in higher education, student services, or healthcare**: Previous experience in higher education, student services, or healthcare is highly valued, demonstrating your understanding of our unique environment. * **Bilingual proficiency in English and Spanish**: Bilingual proficiency in English and Spanish is a significant asset, enabling you to serve our diverse student population. * **Knowledge of Banner, Recruit, and/or Avaya systems**: Familiarity with Banner, Recruit, and/or Avaya systems is highly desirable, demonstrating your ability to adapt to our technology infrastructure. * **Familiarity with NextGen and/or Avaya systems**: Familiarity with NextGen and/or Avaya systems is a significant asset, enabling you to leverage our cutting-edge technology to deliver exceptional service. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to your growth and development. As a Customer Service Representative I, you will have access to: * **Regular training and professional development opportunities**: Participate in regular training sessions, workshops, and conferences to enhance your skills and knowledge. * **Mentorship and coaching**: Receive guidance and support from experienced colleagues and supervisors, helping you navigate your role and achieve your goals. * **Career advancement opportunities**: As you grow and develop in your role, you will have opportunities to take on new challenges and advance your career within blithequark. **Work Environment and Company Culture** At blithequark, we value: * **Diversity, equity, and inclusion**: We strive to create a vibrant learning community that reflects the diversity of our students, faculty, and staff. * **Innovation and creativity**: We encourage experimentation, innovation, and creativity, fostering a culture of continuous improvement and excellence. * **Collaboration and teamwork**: We believe in the power of collaboration and teamwork, working together to achieve our goals and support our students. **Compensation, Perks, and Benefits** As a valued member of our team, you will enjoy: * **Competitive salary**: Receive a competitive salary that reflects your skills and experience. * **Comprehensive benefits package**: Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous paid time off policy. * **Flexible work arrangements**: Enjoy the flexibility of working from home within the Tri-County area, with the option to participate in onsite trainings and meetings. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional service. **Contact Us** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply for this job