Experienced Customer Service Representative – Hybrid Role for Insurance Servicing and Support at blithequark

Introduction to blithequark and the Industry At blithequark, we are committed to delivering exceptional customer experiences through our innovative approach to insurance servicing and support. As a leading provider of business and technology services, we accelerate business transformation for our customers by unlocking business value through a range of solutions. Our team of dedicated professionals works tirelessly to capitalize on change and master the momentum of technology, making positive impacts in our global communities. If you are passionate about providing top-notch customer service and are looking for a challenging yet rewarding role, we invite you to join our team as a Customer Service Representative in our hybrid setup at Daytona Beach, FL 32114. Job Overview In this critical role, you will be responsible for handling inbound calls pertaining to insurance servicing questions, providing support to borrowers, insurance agents, and financial institutions. Your exceptional communication skills, problem-solving abilities, and proficiency in using various software systems will enable you to respond quickly and accurately to customer inquiries, ensuring that both our internal and external standards are met consistently. As a Customer Service Representative at blithequark, you will be an integral part of our team, working in a hybrid environment that offers the flexibility of remote work and the structure of on-site training and collaboration. Key Responsibilities Handle approximately 35-45 inbound calls per day, with an average call duration of 11-14 minutes, addressing insurance servicing questions and providing support to borrowers, insurance agents, and financial institutions. Research and document phone calls using various software systems, ensuring accurate and efficient resolution of customer inquiries. Respond quickly and accurately to customer inquiries, ensuring that both internal and external standards are met consistently. Develop and maintain a thorough understanding of insurance products and services, including home owners insurance, to provide informed support to customers. Collaborate with internal teams to resolve complex customer issues, ensuring timely and effective resolution. Maintain a high level of professionalism and courtesy in all customer interactions, ensuring a positive customer experience. Essential Qualifications At least 1 year of recent customer service experience, with a proven track record of providing exceptional customer support. Efficient in using a Windows PC computer and navigating software systems, with a strong understanding of technology and its applications in customer service. Typing speed of at least 35 WPM, with accurate and efficient data entry skills. Good verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. Internet connection required for remote work, with a reliable and secure connection to ensure uninterrupted service. Preferred Qualifications 2+ years of call center experience, with a strong understanding of call center operations and customer service principles. Insurance or mortgage experience, with a thorough understanding of insurance products and services, including home owners insurance. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, insurance products, and software systems. Our hybrid work environment offers the flexibility to work remotely and collaborate with internal teams, providing opportunities for professional growth and development. With a strong focus on employee development, we encourage our team members to pursue certifications, training, and education that align with their career goals and interests. Work Environment and Company Culture Our hybrid work environment at blithequark offers the best of both worlds – the flexibility of remote work and the structure of on-site training and collaboration. Our team is passionate about delivering exceptional customer experiences, and we foster a culture of innovation, collaboration, and continuous learning. We believe in recognizing and rewarding our employees' contributions, with a range of benefits and perks designed to support their well-being and career growth. As a Customer Service Representative at blithequark, you will be part of a dynamic team that values diversity, inclusion, and equality, and is committed to making a positive impact in our global communities. Compensation, Perks, and Benefits The pay range for this position is $17.00 - $18.50/hr, with a pay differential available to candidates who are fully bilingual in Spanish. Our comprehensive benefits package includes medical, dental, and vision coverage, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave (PTO, vacation or sick leave). We also offer a range of perks and benefits, including flexible work arrangements, professional development opportunities, and recognition and reward programs. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we invite you to join our team at blithequark as a Customer Service Representative. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this role offers a unique opportunity to make a positive impact in our global communities. Apply now to take the first step in your career journey with blithequark, and discover a workplace that values innovation, collaboration, and continuous learning. Apply for this job