**Experienced Customer Service Representative – Home Improvement Industry**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working with people from diverse backgrounds? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative. In this role, you will play a vital part in ensuring the satisfaction of our customers, who are some of North America's largest home improvement businesses. **About blithequark** blithequark is a leading provider of lead and workflow management solutions, empowering home improvement businesses to distribute and manage leads, resulting in over $3 billion in annual sales. Our innovative platform is driven by a full-service contact center in Fort Lauderdale, Florida, which specializes in inbound and outbound support for the home improvement industry. As a Customer Service Representative at blithequark, you will be part of a team that is dedicated to providing exceptional customer experiences and exceeding expectations. **Responsibilities** As a Customer Service Representative, you will be responsible for: * Answering incoming calls and responding to customer requests in a timely and professional manner * Working in a fast-paced environment with a high degree of flexibility and adaptability * Booking appointments for customers with a high degree of data accuracy * Maintaining excellent written and verbal communication skills, ensuring that every customer interaction is positive and respectful * Identifying and escalating issues to supervisors, ensuring that customer concerns are addressed promptly and efficiently * Adapting to fast-changing guidelines and customer needs, demonstrating a willingness to learn and grow * Informing clients by explaining procedures, answering questions, and providing information in a clear and concise manner * Maintaining and improving quality results by adhering to standards and guidelines, ensuring that customer expectations are consistently met **Essential Qualifications** * High school graduate or G.E.D. * Minimum of one year experience in an inbound/outbound call center or retail environment (preferably in the home improvement industry) * Excellent oral and written communication skills, with the ability to communicate effectively with customers and colleagues * Ability to multitask, speaking on the phone, using the computer, and typing simultaneously * Ability to type at least 25 words per minute (preferably) * Experience in providing exceptional customer service and maintaining established quality requirements * Ability to pass a background check **Preferred Qualifications** * Experience working in a remote or hybrid environment * Familiarity with customer relationship management (CRM) software and other technology tools * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) * Bilingual or multilingual skills (e.g., English, Spanish, French) **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues efficiently * Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Ability to learn and adapt quickly, with a willingness to take on new challenges and responsibilities * Strong customer service skills, with a focus on delivering exceptional customer experiences **Career Growth Opportunities and Learning Benefits** As a Customer Service Representative at blithequark, you will have the opportunity to: * Develop your skills and knowledge in customer service, sales, and marketing * Work with a dynamic team of professionals who are passionate about delivering exceptional customer experiences * Participate in career learning and development programs, including training and certification opportunities * Take on new challenges and responsibilities, with opportunities for career advancement and growth * Enjoy a casual dress code and a relaxed work environment **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Customer Service Representative, you will have the opportunity to work in a hybrid environment, with the flexibility to work from home or in our office. Our company culture is built on the values of: * Customer-centricity: We prioritize the needs and expectations of our customers, ensuring that every interaction is positive and respectful. * Collaboration: We work together as a team to achieve our goals and deliver exceptional customer experiences. * Innovation: We are committed to staying ahead of the curve, embracing new technologies and best practices to drive business growth and success. * Integrity: We operate with integrity, honesty, and transparency, ensuring that our actions and decisions align with our values and mission. **Compensation, Perks, and Benefits** As a Customer Service Representative at blithequark, you will enjoy a competitive compensation package, including: * $15,000 Life Insurance (Company Paid) * 401K plan eligibility after 1 year of service, with a company match of up to 4% * Weekly/monthly gift card drawings/contests for meeting goals * Career learning and development programs * Casual dress code **Next Steps** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, and we will contact you if you become selected for a virtual interview. Apply for this job