**Experienced Customer Service Representative – Home Healthcare and Benefits Support**

At blithequark, we're dedicated to providing exceptional support to our members, and we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in delivering outstanding service to our members, ensuring their needs are met, and providing a positive experience with blithequark. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, committed to improving the lives of our members and their families. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join us on this journey. With a focus on home healthcare and benefits support, we're dedicated to making a positive impact in the lives of our members. **Job Summary** As a Customer Service Representative at blithequark, you'll be responsible for providing exceptional service to our members, responding to their inquiries, and resolving their issues in a timely and professional manner. You'll work closely with our Case Managers and Nurses to ensure seamless communication and support. If you're a customer service professional with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Respond to inbound calls from members regarding home healthcare and benefits * Provide exceptional customer service, resolving issues and answering questions in a timely and professional manner * Work closely with Case Managers and Nurses to ensure seamless communication and support * Utilize computer skills to access and update member information, as well as communicate with team members * Maintain accurate records and documentation of member interactions * Participate in ongoing training and development to enhance customer service skills and knowledge * Collaborate with team members to achieve customer service goals and objectives **Essential Qualifications** * 2+ years of experience in a call center, doctor's office, or customer service related position * Excellent communication skills, both verbal and written * Proficiency in MS Office (Outlook, Excel, Word) * Computer savvy with experience working on a computer for extended periods * Ability to work well with others, including Case Managers and Nurses * Excellent customer service skills, with a focus on delivering outstanding service to our members * Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously * Experience with medical terminology is highly desirable **Preferred Qualifications** * Experience working in a call center environment, with a focus on inbound and outbound calls * Familiarity with home healthcare and benefits support * Experience working with electronic medical records (EMRs) and other healthcare software * Certification in customer service or a related field * Bilingual or multilingual skills **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously * Strong problem-solving and critical thinking skills * Ability to maintain accurate records and documentation * Proficiency in MS Office and other software applications * Strong customer service skills, with a focus on delivering outstanding service to our members * Ability to work well in a team environment, collaborating with Case Managers and Nurses to achieve customer service goals and objectives **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including: * Ongoing training and development to enhance customer service skills and knowledge * Opportunities for career advancement, including promotions to senior customer service roles * Access to blithequark's employee development program, which includes training, mentorship, and coaching * Opportunities to participate in special projects and initiatives, which can help you develop new skills and gain experience **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from home, with a focus on delivering exceptional service to our members. Our company culture is built on a foundation of teamwork, collaboration, and customer service excellence. We're committed to creating a positive and inclusive work environment, where employees feel valued, supported, and empowered to succeed. **Compensation, Perks, and Benefits** As a Customer Service Representative at blithequark, you'll enjoy a competitive compensation package, including: * Hourly rate: $17.00 per hour * 40 hours per week * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work schedule, with the option to work from home **How to Apply** If you're a customer service professional with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. Apply for this job