**Experienced Bilingual Customer Service Representative – Multilingual Support Team at blithequark**

Are you a highly motivated and bilingual individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Representative. In this role, you will be the face of our company, providing top-notch support to our clients and customers in both English and Spanish. **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to empowering individuals and businesses to reach their full potential. Our mission is to foster a culture of excellence, collaboration, and continuous learning, where our employees can grow and thrive. With a strong commitment to diversity, equity, and inclusion, we strive to create a work environment that is inclusive, supportive, and respectful of all individuals. **Key Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for managing a phone switchboard, directing calls, and transferring them to the appropriate extensions. Your primary duties will include: * Answering and managing incoming calls on the phone switchboard with a high level of professionalism and courtesy. * Directing calls to the appropriate extensions or departments, ensuring that customers receive the support they need in a timely and efficient manner. * Providing accurate and helpful information to callers, addressing their concerns and resolving issues to their satisfaction. * Maintaining a positive and professional demeanor at all times, even in challenging situations. * Assisting with additional tasks as needed, such as data entry, documentation, and other administrative duties. **Requirements** To succeed in this role, you will need to possess the following qualifications and skills: * **Bilingual proficiency**: You must be fully bilingual in English and Spanish, with the ability to communicate effectively in both languages. * **Excellent communication skills**: You should have strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. * **Strong customer service orientation**: You should have a proven track record of providing exceptional customer service, with a focus on building strong relationships and resolving issues in a timely and professional manner. * **Positive attitude and willingness to learn**: You should be a motivated and enthusiastic individual, with a willingness to learn and adapt to new situations and challenges. * **No prior experience required**: While prior experience in customer service is an asset, it is not a requirement for this role. We are committed to providing training and support to help you develop the skills and knowledge you need to succeed. **What We Offer** As a valued member of our team, you can expect to enjoy a range of benefits and perks, including: * **Flexible scheduling**: We offer AM and PM shifts to fit your schedule, ensuring that you can balance your work and personal responsibilities with ease. * **Temporary position for 3 months**: This is a temporary position, with the opportunity to extend or convert to a permanent role based on performance and business needs. * **Supportive and friendly work environment**: Our team is dedicated to creating a positive and inclusive work environment, where you can feel valued, supported, and empowered to succeed. **Work Environment and Culture** At blithequark, we pride ourselves on our supportive and friendly work environment, which is designed to foster collaboration, creativity, and continuous learning. Our team is passionate about delivering exceptional customer experiences, and we are committed to providing the training, resources, and support you need to succeed in this role. **Career Growth Opportunities and Learning Benefits** As a Customer Service Representative at blithequark, you will have access to a range of career growth opportunities and learning benefits, including: * **Training and development programs**: We offer regular training and development programs to help you develop the skills and knowledge you need to succeed in this role. * **Mentorship and coaching**: You will have access to experienced mentors and coaches who can provide guidance, support, and feedback to help you grow and develop in your career. * **Opportunities for advancement**: We are committed to promoting from within, and we offer opportunities for advancement to more senior roles based on performance and business needs. **Compensation, Perks, and Benefits** As a valued member of our team, you can expect to enjoy a range of compensation, perks, and benefits, including: * **Competitive salary**: We offer a competitive salary that reflects your skills, experience, and qualifications. * **Benefits package**: Our benefits package includes health, dental, and vision insurance, as well as paid time off and holidays. * **Perks and rewards**: We offer a range of perks and rewards, including bonuses, gift cards, and other incentives to recognize and reward your hard work and dedication. **How to Apply** If you are a motivated and bilingual individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Job Types** * Full-time * Temporary **Shift** * Day shift * Evening shift * Morning shift * Night shift **Location** * Puerto Rico (Required) **Work Location** * Remote Apply for this job