**Experienced Customer Service Representative – Home-Based Customer Support for blithequark**

Are you ready to embark on a journey that combines the thrill of working with a global airline with the comfort of working from home? Look no further than this exciting opportunity to join blithequark's team as a Customer Service Representative. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our customers, ensuring their travel experiences are seamless and enjoyable. **Why You'll Love This Job** As a Customer Service Representative at blithequark, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will be responsible for providing top-notch customer service to our clients, resolving issues, and answering questions in a professional and courteous manner. With a focus on delivering exceptional service, you will be the face of blithequark, ensuring that our customers feel valued and supported throughout their travel journey. **Key Responsibilities** As a Customer Service Representative, your primary responsibilities will include: * Handling customer inquiries and resolving issues in a timely and professional manner * Providing accurate and up-to-date information on flight schedules, fares, and travel requirements * Processing ticket sales, refunds, and exchanges * Rebooking passengers on oversold flights and during irregular operations * Performing passenger registration and front seat tasks, including correcting oversold seat tasks and issuing upgrades * Issuing vouchers and coordinating with project workers for passenger lodging facilities, meals, and transportation * Performing passenger loading, including ticket lift and ticket lift/check * Operating gate readers/scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line models * Working jetways/bridges for the purpose of boarding and deplaning passengers * Making boarding and departure gate announcements * Conveying domestic/international flight records * Performing passenger service flight close-out methods * Accepting, checking, and labeling passengers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintaining a schedule of flight loading process * Performing customer service hands-on training * Processing and completing credit card baggage exchanges at stands in the ticket counter area and activation stations * Assisting passengers with self-service kiosk registration and booth baggage handling at ticket counters * Operating lines at ticket counter stands and ticket counters * Clearing/confirming international records at booths in the ticket counter area and activation stations * Accepting and activating passengers' self-labeled bags at activation stations * Assisting clients requiring special assistance or in-station; assisting boarding, deplaning, and shipping non-ambulatory passengers, special assistance passengers, or unaccompanied minors * Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Having standard and predictable attendance on site, including fulfilling any obligatory overtime requirements * Answering and assisting during security and crisis situations * Providing interfacing passengers door information * Providing quality customer service in a professional manner and according to blithequark's standards **What You'll Need for Success** To be successful in this role, you will need: * A bachelor's degree and previous professional training * Bilingual language abilities are expected in certain areas * A valid driver's license as required by local authorities * To meet FAA criminal history verifications to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable * To be able to obtain proper airport power and US Customs security identifications, if applicable * Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements * To be approved to work in the U.S. **Preferred Qualifications** * Training and previous professional training * Working knowledge of Sabre or other Traveler Service System * Past face-to-face customer service experience * Working in a high-speed environment **What You'll Get** As a valued member of our team, you will enjoy a range of benefits, including: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the blithequark Family** At blithequark, we're committed to creating a workplace that's inclusive and diverse, where everyone feels valued and supported. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join us at blithequark and be yourself. Apply Job! Apply for this job