**Experienced Customer Service Representative – Home-Based Customer Support for blithequark**

Are you ready to embark on a journey of growth, learning, and self-discovery, both in and out of the workplace? Join the blithequark family, and you'll have the opportunity to explore new horizons, develop your skills, and become the best version of yourself. As you take on new challenges, you'll navigate complexities with ease, acquire new expertise, and propel your career while having a blast. Come and enhance both your personal and professional life, and get ready to soar! **Why You'll Love This Role** As a Customer Service Representative at blithequark, you'll collaborate with clients in a considerate, professional, friendly, and expert manner. You'll be the face of our company, providing top-notch support to our customers, and making a lasting impression. **What You'll Do** These are the key responsibilities of the job, designed to reflect the current role, but there may be additional essential duties (and trivial tasks) not mentioned. Management may modify the role or require different tasks to be performed when functionally necessary, while adhering to any applicable legal commitments, including any collective bargaining agreements. * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat assignments, and issue upgrades * Issue vouchers and assist with coordinating with project staff for traveler lodging facilities, meals, and transportation; coordinate refueling and reactivation * Perform traveler loading, including ticket lift and ticket lift/check * Operate entryway reader/scanner and related duties, including pre-boarding, observing/checking carry-on items, and departure line models * Operate jetways/bridges for the purpose of boarding and deplaning travelers * Make boarding and departure gate announcements * Convey domestic/international flight records * Perform traveler service flight close-out procedures * Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintain a schedule of flight loading process * Perform customer service hands-on training * Process and complete credit card baggage transfers at stands in the ticket counter area and activation stations * Assist travelers with self-service kiosk check-in and baggage handling at ticket counters * Manage lines at ticket counter stands and ticket counters * Clear/confirm international records at booths in the ticket counter area and activation stations * Accept and activate travelers' self-labeled bags at activation stations * Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Have regular and predictable attendance on site, including fulfilling any obligatory overtime requirements * Answer and assist during security and emergency situations * Provide interfacing traveler door information * Provide quality customer service in a professional manner and according to blithequark's standards * Adhere to company policies, procedures, and performance guidelines * Complete task-related stages of training * Comply with applicable laws (e.g. DOT, FAA, TSA) * Utilize various internal resources/frameworks, including during customer interactions * Wear uniform as required by company policy **Sensible accommodations may be made for qualifying individuals with disabilities.** **Depending on your airport size, you may also perform the following:** * Perform Traveler Activity Control capabilities, including air-to-ground communication, along with Peak capabilities * Assist international travelers through customs/migration, including baggage re-check * Convey tickets, international flight reports, and customs/migration forms **All You'll Need for Success** **Minimum Qualifications** * Education and Prior Professional Training * Bilingual language skills required in certain areas * Relevant valid driver's license as required by local authorities * Must meet FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable * Must be able to obtain proper airport power and US Customs security identifications, if necessary * Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements * Must be eligible to work in the U.S. **Preferred Qualifications** * Training and Prior Professional Training * Working knowledge of Saber or other Traveler Service Framework * Past face-to-face Customer Service experience **What You'll Get** Join the blithequark family and enjoy: * Medical benefits: On your very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and, depending on the workgroup, manager contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more. **Be Yourself at blithequark** From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the unique workforce at blithequark. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join us at blithequark and be yourself. Apply Job! Apply for this job