**Experienced Customer Service Representative - Healthcare Operations at arenaflex**

At arenaflex, we're dedicated to delivering exceptional healthcare services that put our customers at the heart of everything we do. As a Customer Service Representative in our Healthcare Operations team, you'll play a vital role in supporting our mission to provide personalized, convenient, and affordable healthcare solutions. **About arenaflex** arenaflex is a leading healthcare company that's committed to transforming the way we deliver healthcare services. Our purpose is to bring our heart to every moment of our customers' health, and we're passionate about creating a culture that's centered around empathy, compassion, and innovation. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in shaping our culture and driving our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable. **Job Summary** We're seeking an experienced Customer Service Representative to join our Healthcare Operations team. As a key member of our team, you'll be responsible for providing exceptional customer service to external producers/agents, processing Medicare contracts, appointments, and verification of certification. You'll also support the background check review and documentation process. If you're passionate about delivering outstanding customer service and have experience in a production environment, we encourage you to apply. **Key Responsibilities** * Provide exceptional customer service to external producers/agents, responding to their inquiries and resolving any issues in a timely and professional manner * Process Medicare contracts, appointments, and verification of certification for external producers/agents to be eligible to market Medicare plans * Supplement the background check review and documentation process as needed * Collaborate with internal stakeholders to ensure seamless communication and efficient processing of customer requests * Maintain accurate and up-to-date records of customer interactions and transactions * Participate in ongoing training and development to enhance your skills and knowledge in customer service and healthcare operations **Essential Qualifications** * High School diploma, G.E.D., or equivalent experience * Experience in a production environment, with a strong focus on customer service * Proven ability to work in a fast-paced environment, with multiple priorities and deadlines * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders * Strong problem-solving and analytical skills, with the ability to resolve complex issues in a timely and professional manner * Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork **Preferred Qualifications** * Experience in a call center or retail location, with a strong focus on customer service and transaction-based environments * Bilingual or multilingual skills, with the ability to communicate effectively with customers and internal stakeholders in multiple languages * Experience in a healthcare or insurance environment, with a strong understanding of Medicare contracts and certification processes * Strong knowledge of healthcare regulations and compliance requirements, with the ability to ensure accurate and up-to-date records of customer interactions and transactions **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders * Strong problem-solving and analytical skills, with the ability to resolve complex issues in a timely and professional manner * Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork * Strong attention to detail, with the ability to maintain accurate and up-to-date records of customer interactions and transactions * Ability to adapt to changing priorities and deadlines, with a strong focus on flexibility and adaptability **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to supporting your career growth and development. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including: * Ongoing training and development programs to enhance your skills and knowledge in customer service and healthcare operations * Opportunities for career advancement and professional growth, with a strong focus on promoting from within * Access to a range of benefits and perks, including medical, dental, and vision benefits, 401(k) retirement savings plan, and Employee Stock Purchase Plan **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment, with a strong focus on collaboration and teamwork. As a Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional customer service and making a positive impact on our customers' lives. Our company culture is centered around empathy, compassion, and innovation, with a strong focus on creating a workplace that's inclusive, diverse, and supportive. **Compensation, Perks, and Benefits** As a Customer Service Representative at arenaflex, you'll enjoy a competitive salary and benefits package, including: * A base hourly rate or base annual full-time salary, with opportunities for career advancement and professional growth * A range of benefits and perks, including medical, dental, and vision benefits, 401(k) retirement savings plan, and Employee Stock Purchase Plan * Opportunities for ongoing training and development, with a strong focus on enhancing your skills and knowledge in customer service and healthcare operations * A dynamic and fast-paced work environment, with a strong focus on collaboration and teamwork **How to Apply** If you're passionate about delivering exceptional customer service and have experience in a production environment, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. We look forward to hearing from you! **Application Deadline** We anticipate the application window for this opening will close on: 10/11/2024 **Equal Employment Opportunity** Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job