**Experienced Customer Service Representative - Healthcare - $18.50/hr**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where innovation and technology come together to drive change? If so, we invite you to join arenaflex, a pioneering healthcare software company that's revolutionizing the way health plans and care management organizations provide care. As a seasoned Customer Service Representative at arenaflex, you'll play a vital role in our mission to modernize healthcare by building powerful technology that provides an amazing user experience, scalability, and automation. Our cutting-edge platform, powered by AI, NLP, and advanced analytics, enables health plans to focus on the quality of care people receive, leaving the most complex and repetitive tasks for technology to solve. **About arenaflex** arenaflex is a trailblazing healthcare software company that's disrupting the status quo in healthcare. Our self-service platform mines health data using AI, NLP, and advanced analytics, providing a unique opportunity for health plans to focus on what matters most – delivering high-quality care to their members. With a team of dedicated professionals who share our passion for innovation and customer satisfaction, we're building a platform that's changing the face of healthcare. **Job Summary** We're seeking experienced Customer Service Representatives to join our team on a seasonal basis. As a key member of our Provider Services team, you'll be responsible for coordinating and collecting medical records from provider offices, medical groups, and other medical facilities and/or entities. This is a fantastic opportunity to work with a talented team, develop your skills, and make a real impact in the healthcare industry. **Key Responsibilities** As a Customer Service Representative at arenaflex, your key responsibilities will include: * Making outbound calls to provider offices and answering inbound calls to ensure seamless communication and customer satisfaction * Investigating, conducting research, and analyzing customer data to inform outreach efforts * Working day-to-day operations to ensure goals are met in a constantly changing and fast-paced environment * Providing problem resolution through effective communication (via phone and email) * Collaborating with cross-functional teams to achieve project objectives and drive business results **Competencies, Knowledge, and Skills** To succeed in this role, you'll need to possess the following competencies, knowledge, and skills: * Ability to manage and prioritize multiple tasks in a fast-paced environment * Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner * Ability to develop, prioritize, and accomplish goals, with a focus on customer satisfaction and business results * Proficiency in Microsoft Office (Word, Excel, and PowerPoint) * Detail-oriented with a focus on accuracy and quality * Effective listening and critical thinking skills, with the ability to analyze complex information and make informed decisions * Effective problem-solving skills, with attention to detail and a customer-centric approach **Work Environment and Company Culture** As a Customer Service Representative at arenaflex, you'll enjoy a dynamic and supportive work environment that's dedicated to innovation, customer satisfaction, and employee growth. Our team is passionate about making a difference in the healthcare industry, and we're committed to providing a platform that enables our customers to deliver high-quality care to their members. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to a range of learning and development opportunities, including: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive team environment that encourages innovation and creativity * Flexible work arrangements to support work-life balance **Compensation, Perks, and Benefits** As a Customer Service Representative at arenaflex, you'll enjoy a competitive compensation package, including: * Hourly rate of $18.50 * Flexible work arrangements, including remote work options * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to creating a workplace that's inclusive, respectful, and supportive of all employees. **Apply Now** Ready to join our team and make a difference in the healthcare industry? Apply now to become a Customer Service Representative at arenaflex! Apply for this job