**Experienced Customer Support Representative – Resolution Coordinator at arenaflex**

**Join the arenaflex Team and Revolutionize Customer Experience** Are you a motivated and customer-driven individual looking to kick-start your career in customer support? Do you have a passion for delivering exceptional service and resolving complex issues? Look no further! arenaflex is seeking an experienced Customer Support Representative – Resolution Coordinator to join our dynamic team. **About arenaflex** arenaflex is a leading retail company that is committed to providing top-tier customer service to our clients, stores, and partners. Our contact center is a high-volume environment that handles over 10 million contacts each year, and we are seeking a talented individual to join our team as a Resolution Coordinator. At arenaflex, we believe in investing in our employees and providing them with the tools and resources they need to succeed. We are a highly engaged team that values exceeding customer expectations, building relationships, career progression, and providing individual and team recognition. **Key Responsibilities** As a Customer Support Representative – Resolution Coordinator, you will be responsible for: * Handling a high volume of incoming calls, visits, and messages from clients, stores, and partners * Utilizing various systems and tools to respond to customer inquiries and resolve issues * Providing expert-level support in a conversational manner while using all available resources to ensure customer satisfaction * Demonstrating dependability, reliability, issue-solving skills, honesty, and a commitment to making a positive impact * Collaborating with internal teams to resolve complex issues and provide seamless customer experiences * Participating in ongoing training and development to improve skills and knowledge * Meeting or exceeding performance metrics and targets **Essential Qualifications** * Bachelor's degree in a related field (e.g., business, communications, customer service) * High school diploma or equivalent * Effective completion of required training * Previous customer support experience (1-2 years) * Strong communication and interpersonal skills * Ability to type at least 25 WPM * Proficiency in Microsoft Office programs (Outlook, Word) **Preferred Qualifications** * Previous experience in a contact center or customer-facing role * Knowledge of CRM software and other customer service tools * Certification in customer service or a related field * Bilingual or multilingual skills **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Proficiency in Microsoft Office programs (Outlook, Word) * Strong typing skills (at least 25 WPM) * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees and providing them with the tools and resources they need to succeed. As a Customer Support Representative – Resolution Coordinator, you will have opportunities to: * Participate in ongoing training and development to improve skills and knowledge * Collaborate with internal teams to resolve complex issues and provide seamless customer experiences * Take on additional responsibilities and contribute to the growth and success of the team * Pursue career advancement opportunities within the company * Enjoy a dynamic and supportive work environment that values employee growth and development **Work Environment and Company Culture** arenaflex is a dynamic and supportive work environment that values employee growth and development. Our contact center is a high-volume environment that handles over 10 million contacts each year, and we are seeking a talented individual to join our team as a Resolution Coordinator. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. **Compensation, Perks, and Benefits** * Competitive salary ($25/hour) * Comprehensive benefits package (health, dental, vision, 401(k)) * Opportunities for career advancement and professional growth * Dynamic and supportive work environment * Recognition and rewards for outstanding performance * Ongoing training and development opportunities **Conclusion** If you are a motivated and customer-driven individual looking to kick-start your career in customer support, we encourage you to apply for the Customer Support Representative – Resolution Coordinator role at arenaflex. Join our dynamic team and contribute to the growth and success of our contact center. Apply now and take the first step towards a rewarding and challenging career in customer support! Apply for this job