**Experienced Customer Service Representative – Government Project Support (Remote)**

Are you a highly motivated and customer-focused individual looking for a challenging opportunity to make a positive impact on the lives of citizens? Do you have a passion for delivering exceptional service and support in a fast-paced call center environment? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative on an important government project. **About blithequark** Founded in 2012, blithequark is a leading provider of innovative solutions and services to government agencies and private sector organizations. As a SBA 8(a) Certified Small Disadvantaged Business, we pride ourselves on our expertise in delivering high-quality services that meet the unique needs of our clients. Our team of dedicated professionals is committed to excellence, and we are seeking like-minded individuals to join our ranks. **Job Summary** As a Customer Service Representative on this project, you will play a critical role in supporting the Florida Department of Commerce by providing exceptional service and support to customers through various communication channels. You will be responsible for assisting callers with completing online applications, responding to telephone inquiries, and resolving issues in a timely and professional manner. If you have a strong passion for customer service, excellent communication skills, and a willingness to learn and grow, we encourage you to apply for this exciting opportunity. **Responsibilities** * Utilize standard call-center technology, including telephones, email, and web browsers, to provide exceptional service and support to customers * Assist callers in completing online applications and respond to telephone inquiries within set time parameters * Report problems through an easy online system and respond to written and telephone inquiries from claimants and third-party contacts * Participate in training, team meetings, and reviews of internal and external communications to stay up-to-date on policies and procedures * Adhere to provided schedule and privacy rules set forth by the programs we serve * Complete all assigned training as necessary and maintain up-to-date knowledge of regulations and policies as they apply to the various programs we service * Perform other duties as assigned by leadership, including filling out timesheets and maintaining accurate records **Education, Skills, and Qualifications** * High School diploma or equivalent required; experience working with the Florida Department of Commerce (Unemployment) highly preferred * Must be able to speak and read English clearly, professionally, and fluently * Minimum 1 year of customer service/call center experience required * Must be able to type a minimum of 20 WPM and have experience working with a PC and the Windows operating system * Ability to effectively work within established contractual turnaround times required * Excellent interpersonal and leadership skills, with the ability to organize simultaneous tasks and work as a member of a team * Ability to maintain confidentiality and handle sensitive information with discretion **Screening and Background Check** You may be required to undergo a background screening and fingerprinting as a requirement of the project. Please note that blithequark complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. All employment decisions at blithequark are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. **Work Environment and Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration. We offer a range of benefits, including comprehensive training, competitive compensation, and opportunities for career advancement. **Compensation and Benefits** * Competitive hourly rate of $17.50 per hour * Comprehensive training program to ensure your success in the role * Opportunities for career advancement and professional growth * Flexible work arrangements, including remote work options * Access to a range of benefits, including health insurance, paid time off, and retirement savings plan **How to Apply** If you are a motivated and customer-focused individual looking for a challenging opportunity to make a positive impact, we encourage you to apply for this exciting role. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Texting Notice** We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. Apply Now! Apply for this job