Experienced Customer Service Representative – Full-Time Opportunity for Delivering Exceptional Member Experiences and Driving Business Growth at blithequark

Introduction to blithequark Imagine being part of a dynamic team that is dedicated to providing outstanding service and convenience to its members, helping them save on the products and services they need for their families and homes. At blithequark, we pride ourselves on our collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves. With a strong commitment to delivering unbeatable value and exceptional service, we are seeking an experienced Customer Service Representative to join our team. Job Summary As a Customer Service Representative at blithequark, you will be responsible for executing Acquisition 365, renewing, upgrading, and cross-selling our membership programs, as well as handling merchandise returns, exchanges, pick-ups, and general customer service inquiries. You will provide excellent and efficient member service, ensuring a safe and positive environment for our members and colleagues. If you are a results-driven individual with a passion for delivering superior customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities Drive and promote the blithequark value proposition regarding acquisition, retention, perks, and the member experience Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices Deliver superior customer service to members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups Follow tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status Resolve member concerns in a courteous and timely manner, escalating issues to management when necessary Assist with Buy Online and Pick Up In Club (BOPIC) orders for members Maintain all club policies and procedures, performing other duties as assigned, including working in other departments as needed Essential Qualifications Prior front-line/customer service or previous sales experience preferred Results-driven with proven success in goal achievement Basic math skills preferred Computer proficiency preferred Preferred Qualifications Experience working in a fast-paced customer service environment Knowledge of membership warehouse clubs or retail industry Excellent communication and interpersonal skills Ability to work in a team environment and adapt to changing situations Skills and Competencies To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work in a team environment and adapt to changing situations. You should be results-driven, with a proven track record of achieving goals and delivering superior customer service. Additionally, you should be comfortable working in a fast-paced environment, with the ability to prioritize tasks and manage multiple responsibilities. Environmental Job Conditions Most of the time will be spent frequently remaining in a stationary position on hard surfaces, with occasional needs to position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. You may be required to lift objects up to 30 pounds, and occasionally lift and move heavy and/or awkward objects more than 30 pounds with assistance. The work environment is located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to training and development programs, as well as opportunities for advancement within the company. You will be part of a dynamic team that is dedicated to delivering exceptional service and value to our members, and you will have the opportunity to make a real impact on the business. Work Environment and Company Culture Our company culture is built on a foundation of inclusion, diversity, and respect. We believe in working together as a team to achieve our goals, and we strive to create a positive and supportive work environment. We are committed to delivering outstanding service and value to our members, and we are passionate about making a difference in our communities. Compensation, Perks, and Benefits As a Customer Service Representative at blithequark, you will be eligible for a range of benefits, including: Competitive hourly rate Opportunities for advancement and career growth Comprehensive training and development programs Generous time off programs, including vacation, personal, holiday, sick, and bereavement leave Benefit plans, including medical, dental, vision, and 401(k) with company match Free blithequark membership and discounts on products and services Conclusion If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to delivering outstanding service and value to our members. You will have access to training and development programs, as well as opportunities for advancement within the company. Apply today to join our team and start your career with blithequark! Apply for this job