**Experienced Customer Service Representative – Fredericksburg, VA – Join blithequark's Growing Team**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative in our Fredericksburg, VA office. As a key member of our customer service team, you will play a vital role in providing personalized support to our policyholders, answering their questions, and helping them navigate their insurance needs. **About blithequark** For over 75 years, blithequark has been a leader in the insurance industry, known for our low rates, outstanding service, and innovative marketing. As a wholly owned subsidiary of Berkshire Hathaway, we offer our associates a stable and rewarding work environment, with opportunities for training, career advancement, and professional growth. Our commitment to diversity, equity, and inclusion has earned us a reputation as a welcoming and inclusive workplace, where everyone can thrive. **Key Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Providing exceptional customer service to our policyholders, responding to their inquiries, and resolving their issues in a timely and professional manner * Answering billing questions, making policy changes, and providing recommendations to our customers * Working collaboratively with our team to achieve our customer service goals and objectives * Staying up-to-date on our products and services, as well as industry trends and developments * Participating in ongoing training and development programs to enhance your skills and knowledge * Meeting or exceeding performance metrics and targets, including first-call resolution rates, customer satisfaction scores, and sales performance **Essential Qualifications** To be successful in this role, you will need: * A high school diploma or equivalent * Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management * A strong customer service background, with experience in a fast-paced, high-volume call center environment * Ability to work independently and as part of a team, with a focus on collaboration and mutual support * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Proficiency in computer software applications, including CRM systems, Microsoft Office, and other relevant tools * Ability to work a variety of shifts, including evenings, weekends, and holidays **Preferred Qualifications** While not required, the following qualifications would be an asset: * Previous experience in the insurance industry, with a focus on customer service and sales * Knowledge of insurance products and services, including auto, home, and life insurance * Experience with customer relationship management (CRM) software and other relevant tools * Certification in customer service, sales, or a related field * Bilingual or multilingual skills, with the ability to communicate effectively with customers from diverse backgrounds **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Ability to work independently and as part of a team, with a focus on collaboration and mutual support * Strong customer service skills, with a focus on delivering exceptional experiences and building long-term relationships * Proficiency in computer software applications, including CRM systems, Microsoft Office, and other relevant tools * Ability to work a variety of shifts, including evenings, weekends, and holidays **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our associates grow and develop their careers. As a Customer Service Representative, you will have access to a range of training and development programs, including: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Mentorship and coaching from experienced colleagues and managers * Access to industry-leading tools and technologies, including CRM systems and other relevant software * A supportive and inclusive work environment, with a focus on collaboration and mutual support **Work Environment and Company Culture** At blithequark, we pride ourselves on our dynamic and inclusive work environment, where everyone can thrive. Our Fredericksburg, VA office is a hub of activity, with a team of dedicated and hardworking associates who are passionate about delivering exceptional customer experiences. We offer a range of benefits and perks, including: * Competitive salary and benefits package, including medical, dental, and vision insurance, as well as 401(k) plan and tuition reimbursement * Paid vacation, sick, and parental leave * Opportunities for professional growth and development, including training and certification programs * A supportive and inclusive work environment, with a focus on collaboration and mutual support * Access to industry-leading tools and technologies, including CRM systems and other relevant software **Compensation and Benefits** As a Customer Service Representative at blithequark, you can expect a competitive salary and benefits package, including: * Salary: $21.34 per hour / $43,000.10 annually * Benefits: Medical, dental, and vision insurance, as well as 401(k) plan and tuition reimbursement * Paid vacation, sick, and parental leave * Opportunities for professional growth and development, including training and certification programs * A supportive and inclusive work environment, with a focus on collaboration and mutual support **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and are dedicated to creating a workplace where everyone can thrive. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you! Apply Job! Apply for this job