Experienced Customer Service Representative for Technical Support and Equipment Maintenance – Delivering Excellence in National Defense and Space Exploration at blithequark

Introduction to blithequark and the Industry Imagine being part of a team that plays a critical role in national missile defense, human space flight, space launch, and combat rescue. At blithequark, we are committed to delivering reliable, high-quality communications and innovative IT solutions to the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. As a key player in the Eastern Western Operational Communications Services (EWOCS) contract, we are seeking dedicated and talented IT professionals to join our team. If you are passionate about providing exceptional customer service and technical support, we encourage you to apply for the Customer Service Representative position at blithequark. Job Summary As a Customer Service Representative at blithequark, you will be responsible for providing technical assistance, instructing customers in equipment operation, and performing maintenance and technical support on various products, including equipment, integrated systems and subsystems, and software. You will work closely with our customers to troubleshoot and diagnose malfunctions, ensuring minimal downtime and optimal system performance. If you have a strong passion for delivering exceptional customer service and have experience in technical support, we want to hear from you. Key Responsibilities Instruct customers in equipment operation and provide technical assistance to ensure seamless system performance Perform a variety of maintenance and technical support on products, including equipment, integrated systems and subsystems, and software over the phone Analyze and evaluate products and related performance to identify areas for improvement Troubleshoot and diagnose malfunctions to eliminate problems in minimum time, ensuring minimal downtime and optimal system performance Install, upgrade, and remove products, ensuring coordinative engineering field change and completing system programming and optimization as part of the installation process Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components Provide on-site end-user training on system operation, maintenance, and limited troubleshooting to ensure customers are equipped to use our systems effectively Maintain effective customer communications and relations, ensuring customer satisfaction and loyalty Essential Qualifications To be successful in this role, you will need: High school diploma plus advanced training, and 3-4 years of experience in a related field Ability to work after hours/weekend telephone support on a rotating basis, ensuring our customers receive support whenever they need it Strong technical skills and knowledge of equipment, integrated systems and subsystems, and software Excellent communication and customer service skills, with the ability to work effectively with customers and internal stakeholders Preferred Qualifications While not essential, the following qualifications are highly desirable: Familiarity with Air Force BMC Remedy trouble ticket system, Cyberspace Infrastructure Planning System (CIPS), and Integrated Data Maintenance System (IMDS) Course completion certification for Microsoft Windows 10, demonstrating your commitment to ongoing learning and professional development Special Requirements and Security Clearance This position requires an active DoD Secret Clearance, and you must be willing to obtain and maintain this clearance to work on our team. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and professional development opportunities, ensuring you stay up-to-date with the latest technologies and industry trends. You will also have the opportunity to work on a variety of projects, developing your skills and expertise in technical support and equipment maintenance. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and dynamic work environment. Our team is passionate about delivering exceptional customer service and technical support, and we are committed to making a positive impact in the national defense and space exploration industries. We offer a supportive and inclusive work environment, where you will be valued and respected as a member of our team. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a salary range that reflects your experience and qualifications. You will also be eligible for a range of perks and benefits, including health insurance, retirement savings, and paid time off. We are committed to recognizing and rewarding our employees for their hard work and contributions to our team. Conclusion If you are a motivated and customer-focused individual with a passion for technical support and equipment maintenance, we encourage you to apply for the Customer Service Representative position at blithequark. As a key player in the Eastern Western Operational Communications Services (EWOCS) contract, you will have the opportunity to work on exciting projects, develop your skills and expertise, and make a positive impact in the national defense and space exploration industries. Don't miss this opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark team and start delivering excellence in customer service and technical support. Apply for this job